We’re looking for an IT Support Engineer with a core understanding in any of the below technologies:
· Microsoft 365
· Meraki WiFi
· Networks, routing & security
· HP desktops & laptops and other associated vendors
The successful candidate will have previous working experience within an IT Support Environment, providing resolution directly to the end user.
You will need to have:
• Experience of service management toolsets used for remote monitoring and management, incident resolution, knowledge management and/or contract & asset management.
• Competent in networking, across WLAN, WAN, LAN configuration and troubleshooting.
• Knowledge of Windows Desktop Support and relevant technologies – Directory services, DHCP, DNS.
• Exceptional interpersonal and customer service skills and a “can-do” proactive attitude.
• Previous experience offering support of the core & common components of M365.
• Knowledge of Azure Active Directory and Office365.