Trainee Complaints Advisor

Trainee Complaints Advisor | Stevenage, Hertfordshire | Full Time | £24,500 Are you passionate about delivering exceptional customer service? Do you thrive in a dynamic and fast-paced environment? Our client, a market leading company in connecting consumers with trusted tradespeople, is seeking a dedicated and detail-oriented Trainee Complaints Advisor to join their vibrant team. The company pride themselves on maintaining the highest standards of professionalism and integrity in their industry. They believe in empowering both consumers and tradespeople through their innovative platform. Joining this team means becoming a part of a company that values excellence, transparency, and customer satisfaction. As a Trainee Complaints Advisor, you will play a pivotal role in ensuring customers receive prompt and effective resolution to their concerns. Are you the right person for the job? To be successful in this role, you should possess: An excellent standard of spoken and written English A calm and empathetic nature Excellent problem-solving abilities Familiarity with CRM and word processing packages Customer-centric mindset and a passion for delivering exceptional service Strong Administration Skills Comprehensive IT Skills What will your role look like? Managing customer complaints through various channels Collaborating with different parties to investigate and resolve issues Identifying trends and providing insights to improve overall customer satisfaction Responding to emails and phone calls professionally and courteously Maintaining accurate records of complaints and resolutions What can you expect in return? A dynamic and collaborative work environment Opportunities for career growth and professional development Competitive salary and benefits package Inclusive and diverse workplace culture Recognition for your contributions Our client is an equal opportunity employer. They encourage candidates from all backgrounds to apply. Join them in building trust and excellence in the trades industry – apply now and be a part of something extraordinary! Your data will be handled in line with GDPR