Deputy General Manager

As a Deputy Manager, you will work alongside the General Manager in the organising, planning and day-to-day operations of the pub. You will be expected to deputise for the General Manager when they are on their days off or on leave, and during these times you will have responsibility for all back of house and front of house operations and are the line of communication between frontline team members and senior management. You will be expected to follow the General Managers best practices, lead by example by driving customer service excellence, and create a positive experience for all our customers. When deputising you will oversee the day-to-day operations of the pub, working closely with the Head Chef to create an excellent customer dining experience which is in keeping with our customer demographic Alongside the General Manager, you will lead from the front and work side-by-side with team members to achieve the goals of the company, which are critical to the success of this role Work alongside the General Manager in recruiting, developing, retaining and recommending promotion of high calibre individuals supervising the performance of each team member Ensure that the team is productive and that the workflow runs smoothly, you will have to think on your feet when problems arise and come up with innovative solutions that minimise the impact on the team, the business and customer alike Take ownership of issues and manage them to a successful resolution Assist the General Manager in creating business plans to support the companys financial objectives Have a commercial awareness with an understanding of the market place in which your business operates and be able to nurture this, to be successful in a competitive market Monitor and control stock levels to generate the optimum yield and achieve budgeted gross profit margins Knowledge of and compliance to relevant legislation (licensing /health and safety/fire safety/COSHH/local authorities A genuine passion for creating memories and delivering incredible hospitality The ability to focus on the detail without forgetting that our customers are at the heart of the business have a common sense approach Surprise and delight customers and be business savvy Build and nurture trust with team and customers Take ownership of issues and manage them to a successful resolution, including service recovery A can-do attitude with the ability to motivate others around you, sharing your knowledge, skills and experience with other team members The ability to enforce and maintain high standards, even under pressure Excellent organisation and communication skills Great attention to detail Understand your customer needs and marketplace trends, be able to adapt to your business accordingly A passion for great beer, wine, food, accommodation and hospitality Relevant previous experience of supervising within hospitality Hold a personal licence Health and safety and food hygiene knowledge essential Job Types: Full-time, Part-time, Permanent Pay: Up to £43,000.00 per year Expected hours: 50 per week Additional pay: Tips Benefits: Company pension Discounted or free food Employee discount Health & wellbeing programme On-site parking TPBN1_UKCT