Customer & Democratic Support Team Adviser (Apprentice)

Customer & Democratic Support Team Adviser (Apprentice) Aldern House, Baslow Rd, Bakewell DE45 1AE, UK £22,737 to £23,500 per year There is an opportunity to join our Customer and Democratic Support Team as an Adviser at the Peak District National Park Authority. The post is offered as an apprenticeship with the prospect of achieving a Level 3 apprenticeship in Business Administration. The course is provided by, and will require part time attendance at, Buxton and Leek College. This is a career graded role starting on pay grade Scale B during the 18 month apprenticeship. On successful completion of the apprenticeship, the postholder will transfer into a permanent Customer and Democratic Adviser role on Scale C. Day to day, the post includes business support work for all operational teams across the Authority, using business systems and ensuring that data is up to date and held in accordance with relevant legislation. The postholder will also provide a first point of contact for customers across various channels, such as telephone, email and face to face, and will process customer payments. The postholder will also support the Authoritys democratic services function. The role is based at Aldern House, Bakewell. About You To be successful in this role, you will need the ability to adapt and be able to cope with various changing demands whilst still maintaining excellent customer service. Good I.T. skills are essential, but training will be given on specific applications as required. Further Information If you have any questions about the role, please contact us. No agencies at this time please. About Us The Peak District National Park was the first of Britains 15 national parks and is still enjoyed by millions, looking for both adventure and a breathing space to escape. It is also the most accessible due its proximity to four major cities of the UK and its 38,000 residents. We recognise the importance of our national park and our job is to speak up and care for the Peak District National Park for all to enjoy forever. Benefits As an apprentice, you will be part of our training academy with peer group support and a workplace mentor plus opportunities to learn about the wider work of the National Park and its partners. We offer a range of staff benefits including flexi-time, a great pension, 26-31 days holiday plus Bank Holidays and free parking at most of our offices. Please look at our Total Reward Brochure to see what we offer. Our Values - Care We care for the Peak District National Park, the people we work with and all those we serve. Its at the heart of everything we do. - Enjoy We take pride in what we do and feel good about our contribution. - Pioneer We were born of pioneers. We will continue to explore opportunities to inspire future generations. Equality, Diversity and Inclusion The Peak District National Park Authority is committed to equal opportunities. We aspire to have a diverse and inclusive workplace and strongly encourage applicants from a wide range of backgrounds to apply and join us. We are a Disability Confident employer and guarantee to interview anyone with a disability whose application meets the essential criteria for the role. If you are unable to apply on line and require a word version of the application form please contact HR. TPBN1_UKTJ