Technical Business Analyst - Customer Communication

Technical Business Analyst - FinTech / Blockchain Industry - London Hybrid Aubay is seeking a Technical Business Analyst to join our client in the FinTech space and play a crucial global role, ensuring quality across all regions. This position involves working with cross-functional teams to drive continuous improvement initiatives and ensure the company's adherence to global quality benchmarks. Success in this dynamic role requires an in-depth understanding of products, a collaborative mindset, strong communication skills, and robust technical expertise. By emphasizing teamwork, effective communication, and a strong documentation culture, this role will be central to the global engineering team. Required Skills and Experience Over 10 years of overall IT professional experience Minimum of 5 years' experience in a business analysis role At least 5 years of prior experience in a development role Proficiency in reading code Experience in the financial industry Familiarity with blockchain technologies Strong organizational and coordination abilities Effective communication skills and problem-solving / analytical skills Strong critical thinking skills with a willingness to challenge Ability to multitask in a dynamic environment and maintain a documentation mindset Key Role Responsibilities Collaborate with various stakeholders to gather functional requirements and translate them into detailed, comprehensive, and clear technical specifications. Work closely with development, QA, release management, data analytics, and agile practice teams to align visions during refinement sessions. Understand the platform architecture and develop expertise in the technology stack to independently analyse requests, including the development of new features and bug fixes. Ensure the production and maintenance of technical documentation is complete, exhaustive, high-quality, up-to-date, clear, accessible for self-service, and supports audits. Establish impact assessment templates for the technology stack for all new initiatives, considering all products, geographies, and supporting growth. Ensure all technical and operational aspects are covered for new initiatives and participate in addressing technical debt for live features, both in analysis and documentation. Implement operationalization and activation guides for new features with each new release. Ensure accounting, billing, and reporting aspects are covered for each new initiative. Ensure completeness of API documentation release after release, with no breaking changes and high-quality content. Independently qualify bugs and incidents and propose remediation solutions. Actively participate in the technical documentation of any new offering or project. Assist department heads in producing presentations and management reporting. Develop and maintain an onboarding pack and documentation for a swift and seamless onboarding experience for new arrivals.