Expired
Company:
Marlin Selection Recruitment
Location: London
Closing Date: 19/10/2024
Hours: Full Time
Type: Permanent
Job Requirements / Description
Our client an established company in the energy sector is seeking to recruit a Business Process Lead on an initial 6 month contract basis. This role will report into the Change Delivery Manager. The incumbent will be required to bring UK energy sector expertise and experience of Salesforce CRM to identify and document the necessary in-life processes and develop new processes.
Job Purpose
The Business Process Lead is responsible for leading the identification, documentation, and development of business processes that align with the company's Target Operating Model (TOM) within the UK energy sector. This role is critical in ensuring that the company's Salesforce Programme, particularly the implementation of the Energy & Utilities Cloud Salesforce product, delivers its intended business benefits by developing processes that reflect the "to-be" ways of working.
Key Responsibilities:
Process Identification and Documentation: - Collaborate with stakeholders across the business to identify existing in-life processes that require alignment with the company's TOM. - Document and analyse current processes, identifying areas for improvement and ensuring they meet industry best practices within the UK energy sector. - Develop detailed process maps, workflows, and documentation for new "to-be" processes that align with the company's strategic objectives.
Salesforce Integration:
- Work closely with the Salesforce Programme team to ensure that the new Energy & Utilities Cloud Salesforce product aligns with the documented processes and outputs. - Act as the bridge between business needs and Salesforce technical teams, ensuring that business requirements are clearly communicated and integrated into the Salesforce solution. - Ensure that the implementation of Salesforce CRM maximizes the realization of business benefits and aligns with the company's TOM.
Stakeholder Engagement: - Engage with key stakeholders, including senior management, to gather input and feedback on process development and ensure buy-in across the business. - Conduct workshops and meetings to present proposed processes, gather feedback, and make necessary adjustments. - Provide training and support to business users to ensure the smooth adoption of new processes.
Continuous Improvement - Monitor the performance of implemented processes, identifying areas for continuous improvement and optimization. - Stay abreast of industry trends, particularly within the UK energy sector, to ensure processes remain relevant and competitive. - Proactively suggest and implement process improvements that drive efficiency and enhance the customer experience.
Skills and Qualifications:
Essential - Proven experience in business process analysis and development, particularly within the UK energy sector. - Strong knowledge and hands-on experience with Salesforce CRM, preferably with the Energy & Utilities Cloud product. - Ability to translate business requirements into functional process designs that align with strategic goals. - Excellent stakeholder management skills, with the ability to engage and influence at all levels of the organization. - Strong analytical skills with the ability to identify process inefficiencies and propose effective solutions. - Excellent communication and documentation skills, with experience in process mapping and workflow tools.
Desirable - Experience working within a change delivery or transformation environment. - Certification in business process management (e.g., BPMN, Six Sigma). - Salesforce certifications relevant to CRM or the Energy & Utilities Cloud product.
Personal Attributes
- Proactive and self-motivated with a strong drive for results. - Adaptable and open to change, with the ability to manage multiple priorities in a fast-paced environment. - Collaborative team player with a customer-centric approach. - Strong problem-solving skills with a focus on delivering practical and sustainable solutions.
Job Purpose
The Business Process Lead is responsible for leading the identification, documentation, and development of business processes that align with the company's Target Operating Model (TOM) within the UK energy sector. This role is critical in ensuring that the company's Salesforce Programme, particularly the implementation of the Energy & Utilities Cloud Salesforce product, delivers its intended business benefits by developing processes that reflect the "to-be" ways of working.
Key Responsibilities:
Process Identification and Documentation: - Collaborate with stakeholders across the business to identify existing in-life processes that require alignment with the company's TOM. - Document and analyse current processes, identifying areas for improvement and ensuring they meet industry best practices within the UK energy sector. - Develop detailed process maps, workflows, and documentation for new "to-be" processes that align with the company's strategic objectives.
Salesforce Integration:
- Work closely with the Salesforce Programme team to ensure that the new Energy & Utilities Cloud Salesforce product aligns with the documented processes and outputs. - Act as the bridge between business needs and Salesforce technical teams, ensuring that business requirements are clearly communicated and integrated into the Salesforce solution. - Ensure that the implementation of Salesforce CRM maximizes the realization of business benefits and aligns with the company's TOM.
Stakeholder Engagement: - Engage with key stakeholders, including senior management, to gather input and feedback on process development and ensure buy-in across the business. - Conduct workshops and meetings to present proposed processes, gather feedback, and make necessary adjustments. - Provide training and support to business users to ensure the smooth adoption of new processes.
Continuous Improvement - Monitor the performance of implemented processes, identifying areas for continuous improvement and optimization. - Stay abreast of industry trends, particularly within the UK energy sector, to ensure processes remain relevant and competitive. - Proactively suggest and implement process improvements that drive efficiency and enhance the customer experience.
Skills and Qualifications:
Essential - Proven experience in business process analysis and development, particularly within the UK energy sector. - Strong knowledge and hands-on experience with Salesforce CRM, preferably with the Energy & Utilities Cloud product. - Ability to translate business requirements into functional process designs that align with strategic goals. - Excellent stakeholder management skills, with the ability to engage and influence at all levels of the organization. - Strong analytical skills with the ability to identify process inefficiencies and propose effective solutions. - Excellent communication and documentation skills, with experience in process mapping and workflow tools.
Desirable - Experience working within a change delivery or transformation environment. - Certification in business process management (e.g., BPMN, Six Sigma). - Salesforce certifications relevant to CRM or the Energy & Utilities Cloud product.
Personal Attributes
- Proactive and self-motivated with a strong drive for results. - Adaptable and open to change, with the ability to manage multiple priorities in a fast-paced environment. - Collaborative team player with a customer-centric approach. - Strong problem-solving skills with a focus on delivering practical and sustainable solutions.
Marlin Selection Recruitment
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