Lettings Administrator

Role: Lettings Administrator Location: Manchester Salary: Up to £27,000 per annum We’re recruiting a Lettings Administrator to join a forward thinking and tech savvy property management company based in central Manchester. You will be joining a contemporary people focused company, working in stunning modern office space and alongside driven and passionate people. This is a company in high growth in the property sector, with residential units across the U.K. The Lettings Administrator and Customer Service role provides essential administrative and customer service support to drive resident occupancy levels. Reporting into the Lettings Manager, the Lettings Administrator will be based in the contemporary stunning head office and manage the resident life cycle from initial enquiry, to tenancy progression and move in, all while delivering exceptional customer service. The role: · You will be the First point of contact on the Enquiries support desk, responding to inquiries efficiently, being an ambassador for the company, booking in viewings and move in / move outs. and always ensuring the highest standard of customer service. · Carry out all Property related administration tasks; recording and updating the in-house property systems (Yardi/Hubspot) ensuring all relevant team members and departments are communicated to. · Work collaboratively with the Area team to ensure a smooth transition throughout the prospect lifecycle. · Ensure tenancy applications are processed efficiently once the applicant has reached referencing stage · Prepare and issue any Section notices as required · Escalate any resident lifecycle concerns to the Lettings Manager · Ensure the accurate completion of tenancy terms and conditions, deposit registration and renewals · Maintain resident tenancy progression files, fully utilising internal systems to streamline the resident lifecycle The Candidate we are looking for: · You will ideally have experience in the property sector with a Lettings or Sales background. Previous customer service experience is essential. · You will have exceptional communication skills (written and verbal), with the ability to build rapport with others easily and form strong working relationships · Be Proactive, results and goal orientated with experience of working in a target driven and fast paced environment Exceptional organisation skills, great attention to detail, with the ability to multitask and meet deadlines · Confident IT skills with previous experience using multiple systems at any one time. Knowledge and experience of Yardi and/or Hubspot is desirable · Working knowledge of legislative compliance within prospect management, and interest in the lettings sector preferable but not essential Benefits & Perks: · Enhanced Pension . Monday - Friday 9-5 working week · 25 days annual leave, plus UK bank holidays · Life assurance · Group Income Protection · Private healthcare Bupa · Access to the companies Learning Academy · Employee wellness programmes and events · Comprehensive training programme offering clear progression routes Hesketh James Recruitment are the managing agent for this role on behalf of the client. In order to ensure your enquiry with regards to this position is dealt with quickly, please send in an up-to-date copy of your Curriculum Vitae in a Word Document format