Concierge

Concierge Full Time or Part Time considered A opportunity has arisen within our front office department; we are seeking to recruit a Concierge to join our team at The Fitzwilliam Hotel Belfast. Is the next step in your career to move to a fabulous, five-star hotel in the heart of Belfast? Yes! Then we would love you to apply. THE HOTEL I am sure you have already heard lots about us; we are a luxury property in the very heart of Belfast city, much loved by both our global and local portfolio of guests. OUR FRONT OFFICE/GUEST RELATIONS We have 146 guestrooms within our hotel, offering a range of room types. The Front Office Department is made up of three main areas, reception, concierge and night concierge; our experienced concierge team are responsible for many aspects of our guests experience. THE OPPORTUNITY Working with us, as Concierge will give you the opportunity to join an experienced and passionate concierge team, our Senior Concierge is a long standing member of Les Clefs dOr, the golden keys of Ireland. The team ensure that each guest is in the care of a professional, dedicated to maximising the potential comfort and ease of each visit, whether for business or pleasure. As concierge you will report to the Director of Rooms and be supported by the Senior Concierge and Assistant Front Office Managers. It will be your responsibility to complete all concierge related responsibilities in accordance with the departments standard operating procedures, on a daily basis, and you will showcase your skills and knowledge by: Responding to telephone and email inquiries from internal guests in a timely and respectful manner; Responding to telephone and email inquiries from future guests to ensure they have a comfortable and hassle free stay; Meet and greet our guests and visitors warmly and make them feel welcome; Valet Parking of guest cars; Assist guests to their room ensuring a full room orientation is completed; Offer restaurant and activity recommendations and assist guests in arranging transportation and excursions; Develop an extensive knowledge base of local amenities such as restaurants, shops, attractions, transportation options, and airports; Assist guests in a pleasant, proactive and efficient manner with appropriate follow-up as necessary; Knowledge of all essential aspects of our hotel operations; Receive and redirect all mail, phone calls and packages, etc. Ensure that guest spaces and the lobby are clean and tidy at all times; Act as a liaison between guests and other departments as required including kitchen, housekeeping, etc. Anticipate guests needs in order to accommodate them and provide an exceptional five star guest experience; Maintain inventory of supplies and order new stock as required; and Lifting and handling of guest luggage and belongings. THE IDEAL CANDIDATE ESSENTIAL A full UK clean Driving Licence - Minimum of 2 years driving experience - over the age of 25 years for insurance purposes. A minimum of one years recent experience working in a customer-facing role. A passion for people A high level of confidence, motivation and resilience; The ability to develop strong working relationships with colleagues and guests; Proven ability to contribute to a diverse team; Excellent administrative and organisational skills; Ability to prioritise workload and remain calm under pressure; Ability to address and manage guest issues with a can do attitude; Sharpened attention to detail. DESIRABLE Previous experience working as a hotel concierge Experience of using Opera PMS Understanding AA standards of excellence; Understanding 5* Tourism NI standards; LOCATION Fitzwilliam Hotel Belfast, 1-3 Great Victoria Street, Belfast, BT2 7BQ. DEVELOP YOUR CAREER WITH US In addition to a supportive approach to performance management, we actively encourage learning and development by providing formal and informal skills development opportunities. WORK WITH US To apply please click on the APPLY NOW button below to forward an up to date CV Skills: Concierge A full UK Driving Licence; A minimum of one years recent experience Customer Care