Commercial Administrator

Commercial Administrator Based in Waltham Abbey Permanent £28-32K per annum dependent on experience Duties Answering incoming calls / making outbound calls as required. Regularly checking and dealing with queries and call logs to all shared mailboxes. Creating and updating jobs on our EvoM system, creating and updating notes. Inputting RM appointments into engineer's diaries with the aim being to meet the SLA. Updating and checking client portals. Ordering parts internally as and when requested/required by engineers. Tracking and chasing the progress of part deliveries with suppliers. Arranging return visits for engineers for uncompleted jobs or to fit additional parts. Full responsibility for diary management/scheduling of allocated engineers and contractors as needed. Good construction knowledge, able to talk to clients to establish the cause of the issue to send the correct trades operative. Provide a quotation for reactive jobs, labour and materials. Commercially aware maximising Helpdesk operatives productivity. Review traffic conditions for job locations. Forward thinking, scheduling jobs to minimise travel time to area/routes. Dealing with complaints as per process. Interviewing potential engineers. Helpdesk diary management coordinating annual leave and shift patterns. Liaising with subcontractors to ensure they are providing adequate service. Checking engineers paperwork and timesheets on a weekly basis. Ensuring all invoicing is completed daily, to include all jobs completed by allocated engineers, PPM work and unallocated engineers as required by the business, liaising with engineers. Attend monthly line managers meetings and report as per agenda. Any other ad-hoc duties as required within the department