Job title: Senior Admissions Officer
Report to: Admissions and Enrolment Manager
Contract type: Full-time
Hours: 40 hours/week
Start date: ASAP
Salary: £36,000 - £42.000/year
Location: UK (Hybrid or remote options available for suitable candidates)
Context
Established in 2000 Regent Group has a passion for education; helping learners excel personally, academically, and professionally. Based in north-west London, we are experienced providers delivering quality education from nursery, through tuition services and full-time secondary school, to further and higher education and executive leadership courses.
Regent College Higher Education is a leading provider of industry-related higher education. We are a diverse community active in promoting learning and education, with an established record of success rates within UK Higher Education.
Our vision is to become a leading provider of quality education, enriching the lives of our students and the communities in which they live and work. We pride ourselves on finding the right course for our learners at our own institutions or with an increasingly wide range of partner institutions across the globe.
We are fully committed to developing the academic and personal potential of our students and strive to ensure that our curriculum is modelled on current best practices.
Regent Group welcomes a diverse population of students and staff and works to ensure that equality and diversity are integral to the group’s priorities and objectives.
Regent Group is building a 21st-century education model for future world learners.
Main duties and responsibilities
Key Responsibilities:
Provide information to prospective students about the programs offered, admission process, eligibility criteria, and associated fees.
Process all home and international applications in accordance with established admission procedures and timelines.
Collaborate with the Recruitment team to ensure timely processing of applications, ensuring accuracy and efficiency.
Exercise professional judgment when reviewing a wide variety of academic transcripts (utilising systems like ECCTIS and LRS) or work experience, ensuring the authenticity of provided documents.
Review non-standard student applications and manage the associated decision-making panels, ensuring fair and thorough assessment of candidates outside the typical criteria.
Maintain student records in central databases, ensuring information is accurate, up-to-date, and compliant with regulations.
Manage interview bookings (academic, non-academic) and English Language assessments, and oversee the pre-enrolment process.
Liaise with senior team members to gain sign-off on application decisions, including outcomes such as conditional/unconditional offers, rejections, deferrals, and withdrawals.
Issue formal communications to applicants, including offer letters, rejections, or other relevant application updates.
Work with the Admissions Manager to identify and implement improvements to the admissions process, driving operational efficiency.
Line manage Admissions Officer(s), providing supervision and support, conducting performance reviews, training and ensuring team KPIs are met.
Assist with audit preparation, including compiling documentation, creating reports, updating records, and supporting auditors with any queries.
Review and contribute to policy development, ensuring admissions policies remain current and effective.
Support the Recognition of Prior Learning (RPL) process, including the organisation of RPL panels and reviews.
Assist in Return to Study (RTS) panels, ensuring the smooth processing and approval of RTS applications.
Manage the Admissions inbox, ensuring all queries and communications are responded to promptly and effectively.
Support additional duties or projects as assigned by the line manager, ensuring team flexibility and responsiveness.
Provide flexible support across departments during peak times or as required, ensuring seamless and responsive service to applicants, students, and colleagues, and contributing to wider institutional objectives.
Principal Accountabilities
To provide accurate course and student information as required by the College.
Attend team meetings and contribute to Quality Assurance reviews and audits.
Maintain confidentiality in relation to all college information and comply with General Data Protection Regulation.
To be involved in college staff development and training schemes and participate in Personal Development Review procedures within the College.
To adhere to the College's Equality and Diversity Scheme with respect to staff and students.
To comply with and implement the College’s Health and Safety policy.
To undertake any other reasonable duties and responsibilities as may be required.
Person Specification
Knowledge, Skills and Abilities
Candidates/Post holders will be expected to demonstrate the following:
Essential (E) / Desirable (D)
Demonstrable experience at a similar level, within a busy administrative environment - E
Experience of working within admissions or an educational context - E
Knowledge and understanding of UK higher education admissions processes, including international admissions - E
Ability to work independently and as part of a team - E
First class written and oral communication skills - E
Ability to use own initiative to make informed decisions - E
Flexibility and the capacity to adapt to the changing needs of the role - E
A high level of attention to detail and accuracy - E
Good IT Skills with competency in MS Office, email and the ability to learn and use CRM software packages - E
Cultural awareness with a positive approach to equality, diversity and inclusion - E
Self-starter who can work with a wide range of people, always exercising discretion and maintaining confidentiality - E
Strong organisational skills with the ability to manage multiple tasks and priorities effectively - D
Experience in data analysis and report creation, including the ability to interpret and present data clearly - D
Proven ability to handle sensitive information with professionalism and integrity - D
Demonstrated commitment to continuous professional development and staying updated with industry trends and best practices - D