Resident Liaison Officer

CR3 are currently representing a medium sized construction company who specialize in electrical and building works. We are seeking a RLO (Resident Liaison Officer) to work on a temp to perm or permanent basis in Hillingdon (West London). Benefits: * £30K-£35K Salary * 8am – 4.30pm * Pension Scheme * 25 days holiday * On site car provided + company fuel card Duties of the RLO: * To ensure that tasks are completed accurately and within agreed timescales. * To provide consultation and support to residents prior to, during and after works to their homes, ensuring high levels of customer satisfaction * Act as the main point of contact and deal with any problems/queries that the tenant may have RLO requirements: * UK driving license * Social housing & local authority experience (preferred) * Excel, word * Ability to speak with tenants * You’re able to demonstrate excellent organisational skills * You’re able to work independently and in a team environment * You’re detail orientated with the ability to get things right first time * You’re able to follow clearly defined processes * You’re process driven with continuous improvement mindset * You’ve able to demonstrate excellent customer service skills