Customer Service and Admin Team Leader

Are you an experienced people manager looking for your next job in the Bridlington area? Do you have experience of managing Customer Service and Admin team members? Would you like to work for a people focused business who invest back into their employees along with their personal development? We are delighted to be working exclusively with a growing SME business in Bridlington who provides compliance and business services to the construction industry. Due to someone leaving to go on maternity leave, they are now looking for a People Manager for their Customer Service and Admin team. Training, coaching and developing a team of around 15 people, this is a hands on role where you can really make a difference to your team and get the most out of them. What the Customer Service and Admin Team Manager  job involves Delegating workload in a busy department Coordinating rota’s and shifts for all team members First point of contact and final decision maker for the team and their customers Identifying and coordinating training and development for each member of the team Creation of the annual training plan for the team to upskill and retrain where necessary Coaching and mentoring team members Attending senior management meetings to update the board on your team performance Managing and grievances and disciplinaries or other HR issues within the team Onboarding and training of new starters Managing absence and sickness within the team, conducting return to work interviews Managing holidays for the team, checking that there are enough people to cover any absences Skills required Previous experience of managing a team Experience of training, developing and coaching staff Highly organised and able to manage a busy and demanding workload Attention to detail and process driven Able to build relationships and get the best out of your team Experience of an admin based / customer service team Other information Full time Monday to Friday 8.00 – 5.00 (2.5 hours back each week on a rota) Quarterly bonus Carparking available and easily accessible on public transport Cycle to work scheme Annual salary reviews 20 days holiday + Bank Holidays and an additional 2 days in lieu of Xmas working to be taken in January This vacancy is being advertised through KD Recruitment Limited who are operating as an Employment Agency. Due to the volume of applications we receive if you have not heard from us within 2 weeks, please assume you have not been short listed for this particular role. KD Recruitment Limited is committed to a policy of equal opportunities in relation to job applications and we are also committed to protecting your personal data. If you would like to read our privacy policy, please go to our website  where you will find all the information you need to know about how we will use and process your personal data. You can also follow us on Facebook, Instagram, Twitter, and LinkedIn for up to date jobs and other helpful information