Multi Modal Forwarder

Our client, a freight forwarder is looking for a Multi Modal Forwarder to join their office in Birmingham. Main Responsibilities * Proffer and maintain good Customer Service to ensure that client’s requirements are completed to the expected company standard. * Complete all aspects of work in accordance with instructions from Senior Management. * Prioritize the work given then complete any required tasks. * Know, understand and implement all office routines. * Know, understand and implement the systems relating to the mode of transport. You will be working within the Birmingham branch assisting in the management and development of services for exporting & importing goods around the world. On a day to day basis you will: * Receive quotation requests from clients and agents for prices to move by sea, air or road from or to the UK around the world by another country if under cross trade terms. * Use the various tariffs periodically provided or online pricing websites to obtain the required information for the client or liaise with carriers or our agents and/or other suppliers to obtain the best price for the shipment and quote accordingly. * When forwarding the quotation to the client by the agreed means of communication ensure that BIFA Terms and Conditions are always mentioned in the body of the quotation. * Make a courtesy call to the client to ascertain if the price is competitive and if they will be given the job. * On receiving the booking input all the relevant data into our operating computer system and then liaise with our partners and carriers worldwide to arrange that shipment