Sales Administrator

Are you a Sales Administrator or a Sales Co-ordinator looking for a new opportunity? Do you have meticulous attention to detail and have a passion for delivering an outstanding customer service experience? If so, this could be the perfect opportunity for you!

My client, a global parts distributor, is currently seeking a Sales Administrator or a Sales Co-ordinator to join its team based in Barley Green. Their Product Portfolio contains more than 250,000 product lines in a wide variety of plastic and metal parts within the fastener industry. Reporting to the Internal Sales Office Manager, the successful candidate will be responsible for developing long term relationships with customers.

You will work to satisfy customers' needs and requests, respond to their queries in a timely manner and aspire to deliver a positive customer experience. You will have excellent communication and negotiation skills and be customer service orientated.

Benefits:
Salary up to 27,000 per annum
Hours Monday - Thursday 8.00 am - 16.45 pm (1 hour for lunch), Friday 8.00am - 16.30 pm (1 hour for lunch)
Holidays: 20 days + Bank Holidays & Christmas Shut Down
Company Pension Scheme
Free onsite parking
Fully office based
Location: Bartley Green, Halesowen

Key Responsibilities:
Processing customer orders
Progressing any customer queries regarding outstanding orders
Facilitating business reviews with customers
Completion of RFQ's from customers
Negotiating with customers regarding pricing/leadtime for orders
Maintain regular customer engagement
Ensuring the system is updated using active price management including margins
Analysis of customer schedules to ensure stock availability
Obtaining up to date forecast information for key customers
Monthly sales forecasting analysis on key accounts
Creation of commercial invoices and supporting of customer declarations
Resolving empty bin queries by liasing with customer & purchasing department
Regular reviews of any invoice exceptions
Co-ordinate activities with any quality concerns raised by our customers
Support and collaborate with AR/AP to resolve invoice discrepancies
Liase with Warehouse operations to ensure timely fulfilment of customer orders
Generate customers KPI's as required
Any other duties as required by management
Liaising with suppliers regarding pricing/ leadtime for orders
Product sourcing & resourcing
Placing PO's with suppliers
Progressing PO's with suppliers

Education, Experience & Qualifications:
Previous experience in a similar role
Excellent communication skills, both verbal and written
Proficient in oral, written, and mathematical skills
Experience of Microsoft Office package including Excel
Good time management

If this sounds like you, please apply today!