Application Support - 2nd line

Application Support - 2nd line Software Support / SQL / Databases / Supporting Users / Systems / Software Support / IT Helpdesk / Service Desk This leading Bradford-based software company is seeking a motivated Application Support Analyst (2nd Line) to join their growing team. You'll play a vital role in supporting clients and ensuring smooth application operation - acting as a point of escalation for the helpdesk and invesigating technical issues on the platform. Here's what you'll be doing: Supporting Users and understanding issues Troubleshoot and diagnose applications with a keen eye for detail. Work alongside developers to resolve client problems efficiently. Track and document application issues for future reference and improvement.We're looking for someone who: Possesses excellent communication skills to collaborate effectively. Has a strong interest in IT and desires a career in technology. Has experience supporting a business application (bonus points for software company experience). DESIRABLE - SQL querying skills and experience working with data Enjoys learning and thrives in a fast-paced environment Get in touch with Simon on (phone number removed) for more details and an immediate interview. Application Support - 2nd line For more information about Shift F5 and the opportunities we have to offer follow us on Twitter @F5_Jobs Shift F5 Ltd is acting as an Employment Agency in relation to this vacancy