2nd/3rd Line Engineer

Role: 2nd/3rd Line IT Engineer Location: Bolton, Greater Manchester Salary: up to £33,000 DOE We are currently looking to recruit a Senior IT Engineer to join our clients growing team in an MSP environment. The successful candidate will be responsible for providing technical assistance to clients via remote networking and site visits. Previous MSP experience is highly desired! Responsibilities: To provide 2nd/3rd line IT support to clients on site and remotely Take ownership of all incidents and problems Provide exceptional customer service to all clients Create and update knowledge base articles Mentor and train the 1st line team Assist / be involved in the planning and delivery of projects Communicate efficiently to ensure swift resolution to end userTechnical Skillset: Windows Operating System 7/8/10/11 Office 365 and applications (Intune, SharePoint, PowerShell) Microsoft Azure / Entra ID Firewall configurations, installs Routing and switch installs DNS, DHCP, TCP/IP Active Directory / Group PoliciesDesired: Antivirus / Malware solutions Fortinet Firewalls RMM, Autotask Mac Support ESET TechnologiesBenefits: Health Shield Benefits including GP Services, Prescriptions, Mental Health Line, Discounts on Dentist treatments and more! Monthly Pay Day lunch's paid for 28 days annual leave Collaborative team environment Great pension scheme If this role sounds like something you would like to do and you have the required experience, then please click the apply button for immediate consideration. Keywords: 2nd Line Engineer, Senior IT Engineer, 2nd Line, IT Support, IT Technician, MSP, Managed Service Provider, 2nd/3rd Line, Senior MSP Engineer In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy