3rd Line Support Engineer

3rd Line Support Engineer - Wembley £65,000 Our client is seeking a skilled and proactive 3rd Line Support Engineer to join our IT team based in Wembley. The successful candidate will play a key role in supporting our infrastructure, ensuring the smooth operation of our systems, and maintaining compliance with industry standards such as GDPR and ISO27001. Key Responsibilities: Provide advanced 3rd line support for escalated issues, troubleshooting and resolving complex IT problems. Manage and maintain Microsoft 365, including MS Tenant administration and configuration. Handle deployment and management of Intune for device management. Oversee and implement VoIP system deployments across the organization. Ensure compliance with GDPR and ISO27001 standards, supporting audits and maintaining documentation. Administer Active Directory (A/D) and manage user accounts, permissions, and group policies. Basic networking setup, troubleshooting, and maintenance, including IP configurations, firewalls, and VPNs. Support Sentinel for security monitoring and reporting. Requirements: Proven experience in 3rd line support, with strong skills in Microsoft 365, Intune, A/D, and MS Tenant management. Understanding of networking fundamentals and VoIP systems. Familiarity with GDPR and ISO27001 standards and experience in maintaining compliance. Excellent troubleshooting skills and a proactive approach to problem-solving. Strong communication and collaboration skills, with the ability to work closely with internal teams and stakeholders. This is an excellent opportunity for a driven individual to take the next step in their career and contribute to the growth and stability of their IT infrastructure. Apply today to join our dynamic team