Freelance Funeral Advisor - Sales & Funeral Arrangement

Freelance, work from home, varying part time hours. This role would be perfect for individuals with other, flexible, responsibilities. Are you a self-motivated individual with an entrepreneurial mindset? Are you driven by winning the trust of others and solving problems? Do you have an appreciation of meeting targets and of the importance of customer satisfaction? If the answer is yes, then apply to join our team as a freelance Funeral Advisor! Experience within the funeral industry is not a requirement - a track record working in sales and/ or in a dynamic customer facing role is more important to succeed in this role at Fenix! About Fenix An established company in Sweden, Fenix launched in the UK in 2020. Since then we have grown rapidly and are now offering our services in the UKs largest Cities. As a modern, digital forward funeral company, we have bold plans for the future and are excited to grow our team. The role This position will appeal to someone who has experience working in sales, or perhaps running their own business, and is driven by customer success. As a Funeral Advisor, you will be on the front line, speaking with prospective customers, guiding them through our services and products and tailoring solutions for each individual customer. Providing exceptional service to families in their time of need, your role is vital to our continued success! Key elements of the Funeral Advisor role Sales focus: Responsible for incoming customer enquiries As a Sales Advisor, you will deliver the highest standard of customer service to prospective customers, promoting our services whilst providing reassurance and comfort A successful Sales Advisor will listen intently to understand their customer, and will provide them with relevant advice, information on products and services, and prepare quotes. Funeral Arrangement focus: A Funeral Arranger’s main responsibility is to support the bereaved family through the funeral arrangement process - facilitating decision making and planning the funeral service as per the family’s wishes. As a Funeral Arranger you will complete all the necessary paperwork, make bookings, guide families on their responsibilities and ensure each funeral is completed to high customer satisfaction. A Funeral Arranger will oversee all correspondence from third parties and liaise with our team to ensure a seamless service is delivered to the family. Does this sound like you? We hope you can say ‘Yes’ to all of the characteristics below - they are in the DNA of all our team:. Resilient and tenacious with high levels of energy and drive. Friendly and empathetic individual who is able to build strong relationships over the phone with a broad demographic range of customers. Problem solver, confident to overcome customer objections or concerns. Highly organised, with excellent attention to detail. Computer literate - we use a variety of software's and are looking for someone who can learn quickly. Note: you will need to own your own laptop and have access to stable internet access. Compensation Hourly rate + commissions! Being a Funeral Advisor at Fenix gives you a fantastic opportunity to support bereaved individuals in their time of need, to make a true difference and be part of a supporting team. This role will require ad hoc, varying working hours to include, at times, weekend work. Deadline for applications is Friday 1st November 2024