Customer Service Advisor

We are currently recruiting Customer Service Advisors to work for one of the UKs biggest companies for a 12-week contract with potential for longer fixed-term contracts. START DATE: 23ed September 2024 This role will include handling inbound calls, customer queries and complaints over the phone. You will be required to use multiple systems and work quickly, achieving KPI's. You will receive 2 weeks paid training for the role, ensuring you are equipped with the skills and knowledge to deal with customer needs. The role is based in office, no hybrid working available. Requirements Previous experience working in a UK call centre is essential (6 months or more) Ability to work under pressure Comfortable with high call volumes Complaints and query handling  Excellent computer skills Details Location: Doxford Park, Sunderland Pay: £12.97 per hour Hours: 37.5 hours per week Rota: Monday to Friday with some Saturdays Shifts between the hours of: 8:00 - 19:30 Monday - Friday | 08:00 - 15:00 Saturday Consider Before Applying Any candidates considered for the role will have a DBS check No holidays will be considered during the 12-week assignment and any appointments must be made out with working hours Apply today with your most up to date CV and we will be in contact to discuss the role