Contracts Manager

JC209 - Contracts Manager Location – Hayes Salary – £Competitive DOE Overview: First Military Recruitment is working in partnership with our client to recruit a Contracts Manager to join their team in Hayes, Middlesex. The successful individual will be responsible for a leading client of my client's business. My client carries out cleaning, gardening and and more based on a standard specification at some 500 sites of theirs, ranging from single blocks to multi block sites. The stock is a combination of high and mid-level lease holds, as well as social housing and key worker properties. Duties and Responsibilities: Gain a working knowledge of the approx 500 estates. Site meetings with residents where issues have been raised. Liaise with staff at all levels. Site meetings with various Housing Officers to review site specific issues. Discuss and put forward suggestions of improving the various sites and the issues that are being raised. Site meetings with Environmental Services Manager to look at new build developments. Discuss and put forward suggestions of how the new property should be finished in terms of specification so as to enable easy ongoing maintenance. Provide quotations for cleaning, gardening and window cleaning for new build developments. Quarterly meetings at Client Head Office with the Head of Environmental Services to review our performance statistics. Liaise with the Cleaning, Gardening and Window Cleaning Managers in terms of issues found on site and ways of developing and improving the sites in the long term. Deal with incoming client calls, complaints and requests etc. Keep active client dialogue to ensure ongoing satisfaction. Provide clients with feedback on a regular basis and build the relationship at all levels. Deal with incoming e mails relating to the Contract. Look for revenue generating opportunities. Prepare quotations for one off works. Organise invoicing of one off works. Liaise with the office team on an ongoing basis as to developments with the Contract. Establish and maintain the overall client relationship by acting as the single point of contact for all contractual matters. Manage record keeping for all the contract-related correspondence and documentation. Provide contract-related issue resolution at all levels across the contract. Assist in preparation of contract renewal/re-tender where we hope to not only retain our existing stock, but to win additional geographic areas. Skills and Experience: Preferably educated to degree level/A level. Period of employment in either the private or social sector for property maintenance or if not, then a role within a business that is people and customer service focused. Excellent verbal and written communication skills. Customer satisfaction led approach to all that you do. Ability to think on your feet and problem solve. Task juggling skills as no two days will be the same. Professional and positive approach and outlook. A background in not only creating social value, but measuring the impact this had on individuals and communities. Desire to be part of a team – but with the confidence to make the final call. A full clean driving license. In return our client offers: Competitive salary. Profit elated bonus (beginning after 6 months). Progression. A chance to work with a friendly, and dynamic team