CUSTOMER SERVICE ADVISOR OFFICE BASED

PASSIONATE JEWELLERY ENTHUSIASTS WANTED - OFFICE-BASED CUSTOMER SERVICE ADVISORS! This is a wonderful jewellery business that consists of more than one leading diamond jewellery brands with a strong presence both in the UK and internationally. Over the past few years, they experienced exceptional growth and are on a mission to reshape and redefine the diamond jewellery industry. What You'll Be Doing: As the voice of the brand, you'll build lasting connections with customers, making every interaction as memorable as the jewellery we sell. You'll use your expert product knowledge to guide customers, offer personalised advice, and create unforgettable experiences. What You Must Have: - Jewellery Lovers: Whether you're passionate about diamonds or simply love working with luxury items, your enthusiasm will shine through in every conversation. - Customer Service Stars: You've honed your skills in customer service or customer experience roles and thrive in delivering top-tier support. - Communication Pros: You're comfortable handling high-volume calls and emails with ease, and your verbal and written communication skills are second to none. - Tech-Savvy: Familiarity with Excel, Word, Outlook, and Gmail will set you up for success in our fast-paced environment. - Positive Attitude: With a "can-do" spirit, you approach challenges with professionalism, friendliness, and tact. If you have a passion for all things sparkling and are looking for an exciting opportunity away from the shop floor, we want to hear from you! Join this vibrant, office-based team in Central Birmingham, where you'll have the chance to showcase your talents in a role that offers a competitive salary, fantastic training and potential for growth. If you're excited about the idea of working in a dynamic office setting and have a true passion for jewellery, send your CV today or call on (phone number removed). Mandeville is acting as an Employment Agency in relation to this vacancy