Helpdesk Administrator

Helpdesk Administrator Full Time Perm £26,250 per year SKILLS & ATTRIBUTES: The successful candidate will have the following: * Practical experience in a similar role. * Understanding of planned and reactive services. * A pro-active attitude. * Excellent verbal communication skills and ability to form working relationships. * IT proficient in Excel and Word * The ability to form relationships with clients and to exceed customer expectation. * Approachable demeanour and a demonstrable commitment to team working through flexible working hours. * A knowledge of Health & Safety requirements. * A commitment to continuing professional development. * Excellent record keeping RESPONSIBILITIES: To ensure the satisfactory performance and further development of all tasks for which he/she is responsible including: * Compliance with contractual requirements. * Supporting client satisfaction and quality of service. * Identifying and proposing innovations to improve service delivery * Ensuring the company systems are implemented in a manner, which fully complies with all legal, qualitative, health, safety and environmental standards and other relevant guidance. * Delivery of works as directed by their line manager to ensure satisfactory quality levels. * Developing competency levels through a commitment to continuing professional development. KEY DUTIES: The operative will be expected to carry out the following tasks which should not be assumed as exhaustive: * Ensure allocated tasks are completed to a high standard and in accordance with the monthly PPM task allocation and clients' requirements. * Ensuring compliance of any contractors on site and monitoring RAMS. * Monitoring logbooks * Monitor and plan handyman duties for sites and projects * Ensure timesheets and work reports are completed by engineers whilst on site * Report issues raised by client/contractors/Engineers to line manager * This list is not exhaustive and you may be asked to perform other duties within the scope of the contract. SALARY & BENEFITS: Salary will be £26,250, 35 Days holidays including bank holidays. Hours of work will normally be Mon - Fri: 08.00 - 17.00 (40 hrs) although this may be varied from time to time depending on the needs of the company. Resourcing Group is acting as an Employment Agency in relation to this vacancy