Introduction:
Deploy Project Services Ltd is a small and highly responsive team of experienced individuals focused on exceeding expectations on all levels of client service. Our clients are large multinational retailers and brand owners, each of whom are leaders in their sectors. Deploy Project Services helps build the success of our clients by delivering unique retail solutions including concept stores, shop-in-shops, and bespoke product displays. This is achieved by providing an excellent level of service in design, engineering, planning, reporting and fulfilment of retail initiatives globally. The long-term success of Deploy Project Services is driven by our open, honest and collaborative approach to quality service.
A Project Manager for Deploy Project Services is a coordinator of fit-out & deployment services for our clients. They must be highly organized individuals, excellent communicators, planners, presenters, and team players working closely with our professional partners including architects, technical engineers and general contractors. Their prime objective is to understand, communicate and manage all client expectations to achieve a superior outcome for all. They brief, coordinate and monitor output of all team members to ensure that each project, whatever scale or level of complexity, gets planned properly, that on site activities are executed accurately and safely and that all key project stakeholders continue to view the Deploy team as a critical tactical partner for future retail growth.
Project Managers are responsible for:
- Satisfaction of clients and their customers - Develop and preserve excellent relationships with client contacts, market teams and distributors.
- Communication - Inform client & internal teams about project details, planning, timing and financial status.
- Project Coordination - Provide input, assign roles and tasks to external parties, collect output, present to clients and team members from conception to completion.
- Project reporting - Regularly report on project status and finance, including minuting all key meetings.
- Health & Safety - Ensuring each project is delivered to CDM regulations and necessary requirements in market
- Project Lifecycle - Managing the full life cycle of the project; from conception to close out and final accounts.
- Budget – Tracking and communicating the project spend. Variation control and approval.
- On Site - Overseeing the onsite teams including contractors and fitters at a appropriate stages of the project.
- Troubleshooting - Motivate all team members to exceed client expectations.
Required behaviour, skills and experience:
- A minimum of 5 years’ experience in project management specific to the delivery of retail fitouts preferably with high end brands.
- Experience with complex projects requiring structural alterations, permitting and approvals.
- Have the ability to read and understand architectural floor plans and MEP technical drawings in detail including specification documents.
- Comprehensive understanding of an end-to-end PM process, as well as fit-out and construction methods in the retail interior environment.
- Experience with seeing projects through from conception to completion as the lead project manager, preferably in a PM agency or a GC company, or as a client representative.
- Excellent communication skills dealing with persons of all levels in the delivery process from feasibility, through design, bid out, construction and close out. Sound ability to filter and report critical information relating to budget, time, quality and risk management.
- Ability to learn local market nuances, requirements and needs to deliver projects successfully as part of the delivery team.
- Able to travel globally with the required flexibility this will demand.
- Experience with utilising online platforms for the distribution of information, reporting and tracking of documentation.
- Be a confident team player with the ability to multi-task, prioritise and trouble shoot, whilst remaining totally focused.
- Have an acute attention to detail with the confidence to insist on delivering top level customer service.
- Provide practical solutions to drive the project forward, adding value and exceeding the clients’ expectations.
- Flexibility to work with clients internationally on different time zones.
Software:
o Advanced computer literacy required
o Mac literate
o OmniPlan or MS Project proficient
o Advanced level of MS Word, Excel, PowerPoint, Sharepoint & Teams
o Experience with AutoCAD at a basic level for sketch drawings and overlays
o Experience with BIM collab for marking up drawings and notifying team members of actions
Languages:
o English – advanced written and verbal level required for daily client communication
o Other languages advantageous
Personality traits:
o Open, Honest and Confident
o Stress resistant and able to focus under time pressure
o Empathetic and social person for daily interaction with different specialists
o Ability to multi-task without losing focus and control
o Perfectionist with a high level of attention to detail
o Natural drive for development and self-improvement
o Self motivator, happy to work from home
o Comfortable with flexible working hours (to cover different time zones)
Other Requirements:
- Full UK driving licence and vehicle
- Passport without travel restrictions to countries in EMEA, Asia, US & Canada