Information Technology Help Desk Technician

Company Exciting opportunity to join a growing IT service provider, predominantly working with clients based in the Architecture, Construction and Design industries. Working as part of our IT Support Team in providing technical support to our clients you will handle incoming tickets via email and telephone. Providing help desk support through our assist platform and ensuring all issues and resolutions are logged. The role requires the individual to have the willingness to want to aid and learn in supporting all aspects of the IT service. Providing a first point of contact for customers through our helpdesk, be that via phone, email or ticket Provide the Client with basic remote troubleshooting Management of endpoint devices through our RMM (Remote Monitoring & Management tool Installation, configure and troubleshoot hardware, software, network equipment, printers and phones Ability to travel to client sites on an ad hoc basis Follow the schedule provided by the Helpdesk Manager and Directors Good understanding of computer hardware and operating systems, both PC and Mac Basic knowledge of networking and routing protocols Experience in basic administration of Windows Servers, Active Directory and Filesystems Good knowledge of Office/Microsoft 365 and other email platforms Must be able to type quickly and accurately while talking on the phone Security and risk conscious Positive attitude to all issues and willingness to help Experience using a Ticketing system / RMM Tool and PSA software Experience handling Technical Service Tickets Experience and knowledge of working with the Microsoft 365 Platform Experience working either on a Helpdesk or for a Managed Service Provider (MSP) / IT Support Business. Experience with planned updates and software installs Experience of working with architectural or design software is a bonus Contract Full-Time 37.Monday to Friday 0830 - 1700 / 0930 - 1800 3-month probation London SE1 + Hybrid 33 days holiday inclusive of 8 normal bank holidays Overtime at time and a half of normal basic hourly rate If eligible, automatic enrolment into Pension Scheme