At Informa, no two days and no two people are the same, and you'll find the freedom, opportunity and support of a fantastic community to make a real impact.
We’re an international business that connects specialists with knowledge, helping them to learn more, know more and do more through live and on demand events, digital and data-driven services and academic research.
We are home to over 10,000 colleagues across 30 countries and are a member of the UK’s FTSE 100 group of leading public companies.
In Global Support, we provide expert guidance and hands-on support to the Informa Group and Informa’s many business teams. Across tech, finance, legal, corporate development, HR, communications, operations and many other areas, we work collaboratively and flexibly to help our brands serve their customers and help the company succeed.
This role will involve working with the team to collect all monies owing to Informa within credit control policies and procedures to ensure that collection targets are met.
You must be able to maintain a caring, efficient, knowledgeable and effective interface with customers, colleagues and external third parties at all times, resolve customer queries and collect payments within credit terms whilst maintaining and enhancing hard won customer relationships.
You must ensure that all company policies are adhered to. You must also ensure that duties are carried out within set time limits whilst providing an excellent level of service to all Informa customers and colleagues. ?
Informa takes the security and privacy of company, colleague and customer data seriously and you are responsible for working securely and supporting this within your duties.
The role will be based in the Colchester SSC and will report into a Credit & Collections Manager.
Key Responsibilities:
The Credit & Collections Team Leader is expected to assume the following key responsibilities plus any other reasonable duties as required:
- Primary point of contact for the Business Division that the role supports
- Lead a team with full end to end responsibilities for all credit & collections activities, including collections, reporting, legal processes, etc.
- Where applicable to your portfolio, manage BPO to ensure that service in scope is delivered within SLAs. Also act as BPO point of escalations where appropriate.
- Responsible for minimising any unallocated cash items sitting on your team’s accounts
- Responsible for collecting all monies owing to Informa within credit control policies and procedures to ensure that collection targets are met
- Build close internal and external relationships with Sales and customers
- Responsible for ensuring all customer contact notes are entered and updated into appropriate system
- Manage complex disputes and escalate higher level disputes to the Credit & Collections Manager
- To achieve the monthly cash collection targets set for your specific section of accounts and also for your internal & (where applicable BPO) teams’ set of accounts
- Responsible for providing weekly reports to the Business detailing current levels of debt if applicable for your division
- Point person for accounts that require final demand letters and/or need to be turned over to third party collection agencies.
- Month End reporting/Ad Hoc reporting/Requests
- Internal/External Audit Support
Previous Experience:
- Experience managing Credit Control teams.
- Excellent knowledge and understanding of all O2C processes including best practice in people, processes and technology
- Knowledge of acquisitions and disposals
- Confident in how to lead and guide a team through challenging periods.
- Be able to manage competing priorities and achieving deadlines, whilst delivering a high standard of work and supporting the team as and when needed.
- Solid at building relationships with stakeholders within and outside of the organisation.
- Strong people manager who actively engages and embraces talent management conversations.
Skills & Abilities:
- Excellent communication skills at all levels including a wide range of stakeholders within the business
- Continuously drives & improves processes & systems
- Excellent problem-solving skills
- Be pro-active and take initiative and encourage teams to do the same
- Knowledge and ability to use relevant internal systems
- Act with integrity, tact and diplomacy
- Excellent influencing skills
- Highly organised, diligent with attention to detail and the ability to maintain these skills whilst working under pressure
- Advanced skills in Excel, Word and Outlook are essential
- Confident with presentations
We work hard to make sure Life at Informa is rewarding, supportive and enjoyable for everyone. Here’s some of what you can expect when you join us. But don’t just take our word for it – see what our colleagues have to say at LifeAt.Informa.com
Our benefits include:
- Freedom & flexibility: colleagues rate us highly for the flexibility and trust they receive and most of us balance time in the office with time working remotely
- Great community: a welcoming culture with in-person and online social events, our fantastic Walk the World charity day and active diversity and inclusion networks
- Broader impact: take up to four days per year to volunteer, with charity match funding available too
- Career opportunity: the opportunity to develop your career with bespoke training and learning, mentoring platforms and on-demand access to thousands of courses on LinkedIn Learning. When it’s time for the next step, we encourage and support internal job moves
- Time out: 25 days annual leave, rising to 27 days after two years, plus a birthday leave day and the chance to work from (almost!) anywhere for up to four weeks a year
- Personal benefits: a range to choose from, plus company funded private medical cover
- ShareMatch scheme: allows you to become an Informa shareholder with free matching shares
- Strong wellbeing support: EAP assistance, mental health first aiders, a healthy living subsidy, access to health apps and more
- Awards: Recognition for great work, with global awards and kudos programmes
- Global collaboration: As an international company, the chance to collaborate with teams around the world
We’re not solely focused on a checklist of skills. We champion energy and ambition and look for colleagues who will roll their sleeves up, join in and help make things happen. If it sounds like a match and you have most – although not all – of the skills and experience listed, we welcome your application.
At Informa, you'll find inclusive experiences and environments where all perspectives and backgrounds are welcomed. As part of this approach and our diversity and inclusion commitments, we are also formally an Equal Opportunities Employer. This means we base decisions on relevant qualifications and merit and do not discriminate on the basis of key characteristics and statuses, including all of those protected by law. Ask us or see our website for full information.
See how Informa handles your personal data when you apply for a job here.