Residential Property & Customer Care Coordinator

K&C Construction Ltd

Permanent 

36 Hours per week 

Monday - Friday 

Competitive Salary: £23K - £26K

Closing Date: 16/10/2024

We are looking for a meticulous and organised individual with a passion for property management and customer service. We are a leading construction company with an expanding rental portfolio, and we’re looking for a Residential Property / Customer Care Coordinator to join our dynamic team in North Wales.

Benefits:

• Car Allowance 
• Minimum 23 days holiday a year, with additional days accrued based on length of service
• Life Cover
• Pension Contribution
• Training towards Rent Smart Wales certification if required

Key Responsibilities

• Customer Care: Provide exceptional support to homeowners and tenants, addressing enquiries, concerns, and maintenance requests promptly and professionally.
• Property Management: Oversee a diverse portfolio of residential properties, ensuring they are well-maintained and compliant with regulations.
• Chasing & Follow-Ups: Efficiently chase up contractors, suppliers, and team members to ensure timely completion of tasks.
• Rent Smart Wales: Although certification is desirable, it’s not essential. You will be responsible for keeping properties compliant with Rent Smart Wales and other housing standards.
• Tenancy Management: Assist in managing tenancy agreements, renewals and inspections.
• Organisational Excellence: Maintain meticulous records and ensure smooth communication between all stakeholders, including contractors, tenants, and homeowners.

Desirable Skills & Experience:

• Strong organisational skills: Ability to manage multiple tasks and prioritise effectively.
• Communication: Excellent interpersonal and written skills for dealing with customers, tenants, and contractors.
• Attention to Detail: A meticulous eye for detail in coordinating maintenance, compliance, and tenant care.
• Proactive Attitude: A self-starter with the ability to chase up on outstanding tasks and ensure swift resolutions.
• Rent Smart Wales Certification: Desirable but not essential; training will be provided for the right candidate.
• Experience: Previous experience in property management is essential while experience in customer service, or a related field is preferred.
• Microsoft: Highly proficient in using all Microsoft packages
• Full UK driving licence

If you are a motivated, detail-oriented professional who thrives in a fast-paced environment, we’d love to hear from you!