Job Description
Owen Reed is looking to recruit a visionary Embedded Workflow/Quick Turn to join top law firm in London.
About the Role
Initial point of direct contact for short and quick document related tasks for Corporate clients within the London office, ensuring smooth intake of work. Role goals include identifying work suitable for the Quick Turn function and personally completing Quick Turn Work (1 hour max estimate), efficient scheduling of work and handing over to colleagues where necessary and excellent technical skills to respond to queries and for troubleshooting tasks.
Other position expectations include but are not limited to;
- Consistently deliver high quality services on time, with a focus on responsiveness, client satisfaction, effective client communication and client service orientation.
- Liaise closely with Document Production and departmental contacts to filter requests as appropriate, as well as utilising a working knowledge of current Document Production and providing quick turnaround service via email and/or an electronic submission tool as well as helping clients to appropriate solutions.
- Utilising client tools and templates in document preparation as required.
- Technical document trouble-shooting support as required within the centre or directly with centre users.
- Performing quality control measures on work produced.
- Managing and prioritising assigned projects to ensure deadlines and expectations are met.
- Acquire and maintain an in-depth working knowledge of the client's working environment and business needs.
- Effective project communication.
- Responsible for continuing to upgrade work skills by participating in company-offered training and development programs and staying abreast of technology changes relevant to this role.
Reports to: Document Centre Manager.
Hours of work: flexible but initially either 8.30-4.30pm or 9.00 to 5pm with at least two days in the offices.
Location: London.
About You
To be considered for the opportunity you should demonstrate;
- Experience of administering and effectively managing your own workflow and workloads within a legal or other professional services environment.
- Excellent customer service skills, able to relay information in a clear and concise manner, take ownership of job owners' needs and remaining professional at all times under pressure.
- Previous document production experience in a professional services environment.
- Excellent working knowledge of document production practices and technologies.
- Being able to troubleshoot tasks and documents alike and communicating well solutions and sharing knowledge when appropriate.