Support Officer

4Recruitment Services are seeking a Housing Worker- Domestic Abuse for our client based in East Sussex.

To provide an effective housing management and support service to customers in designated scheme(s), within defined policies and procedures and in accordance with agreed standards.

DUTIES & RESPONSIBILITIES INCLUDE:

• Provide a high quality support service for customers, assisting them to achieve their identified outcomes and goals. Coordinate the support services offered to individual clients by developing SMART support plans with them implementing, monitoring and reviewing documentation within agreed timescales. Ensure accurate record keeping using local case management systems. Signpost and support customers to access additional external support and resources including: primary healthcare, statutory services, criminal justice and legal services, DWP and job centres, health and well-being services, counselling and therapeutic programmes.
• Participate in the selection of new referrals helping to maintain performance targets on lettings and allocations. Be responsible for signing up new customers; explain tenancy / licence agreements to the customer and their rights, responsibilities and obligations as a tenant. Complete appropriate lettings paperwork. And support customers to apply for housing and council tax benefit.
• Facilitate needs and risk assessments with and for customers; develop risk management plans, raise awareness of identified risk issues with local managers and promote customer safety. Work within Clarion s health and safety and compliance policies and procedures.
• Act as an ambassador for the Clarion supported housing services with internal and external colleagues. Ensure customers and stakeholders have access to good quality information about our services including scheme information, customer handbooks and welcome packs. In addition, provide information to customers about local community resources. Take an active role engaging customers and stakeholders in the service. Provide opportunities for feedback and for customers and stakeholders to influence / co-produce service delivery.
• Contribute to maximising scheme income through the collection of rents and service charges and the appropriate implementation of rent arrears policies and procedures with customers. Support customers to access appropriate welfare benefits and, where necessary, signpost to support with managing debt.
• Work together with customers to agree a tailored individual budget plan which helps them to improve their money management skills and which enables them to maintain their tenancy.
• Provide resettlement services and support for customers transitioning into new accommodation. Offer support, advice, advocacy and signposting to customers living in the community (Outreach). Actively and regularly engage with local community meetings and initiatives such as One-Stop-Shops, Mental Health Action Groups, Multi Agency Risk Assessment Conferences (MARAC), Homeless forums, statutory services and community participation initiatives.

ESSENTIAL REQUIREMENTS:

• Knowledge of the social care sector and relevant legislation including housing/homelessness
• Demonstrable experience of working in housing management and / or housing related support service.
• The ability to work proactively as part of a team coupled with a can do , positive attitude.
• An excellent approach to customer service in writing, face to face or on the telephone and able to demonstrate a commitment to exceed customer expectations
• Ability to advocate effectively on behalf of customers
• A good understanding of the needs of customers in supported accommodation, supported living and other social care settings
• A good understanding of the needs of customers living in the community including outreach
• Able to demonstrate basic financial competency
• IT awareness including Microsoft Word and Outlook
• A working knowledge of welfare benefits

Desirable:

• A recognise housing and / or social care qualification
• Ability and willingness to travel to other sites within the service area

A full JD is available upon request.

What we offer:

• 24 hour one on one specialist consultant based within your geographical area
• 4Recruitment Services Employee Benefits Programme
• Our own dedicated payroll support ensuring you get the full benefits of your payment

Recruitment is done in line with safe recruitment practices. 4Recruitment Services is an equal opportunities employer.

To discuss this vacancy in further detail or any other vacancies, please contact our Team on (phone number removed) or email (url removed).