Company:
Purely Recruitment Solutions
Location: Swindon
Closing Date: 01/11/2024
Hours: Full Time
Type: Permanent
Job Requirements / Description
Customer Support Advisor
Outskirts of Swindon
Monday - Friday - 08.45am - 17.30pm - Then the 2nd week including a Saturday with a rota day off during the week, so you will work every 2nd Saturday
No Sundays
Saturday work is non-negotiable
Our Client is currently looking for a Customer Support Advisor to join their team in Swindon.
Job Purpose
To be the first, after sales point of contact for customers who have purchased a holiday.
Processing information in response to enquiries, concerns and requests about their holiday. The Customer Support Advisor must be able to deliver high levels of customer service in a timely way, and is expected to continue to develop the existing relationships we have with our customers.
Typical activities
Deal directly with customers either by telephone & electronically
Enjoys working with a broad range of customers and clients and understands customer’s needs, wants and expectations
Set, maintain and exceed customer service standards
Respond promptly to customer enquiries within agreed timescales
Handle and resolve customer complaints, ensuring right compensation level is offered in a quick and effective manner
Communicate effectively and coordinate with internal departments
Produce accurate administration work to complete any actions taken
Build relationships with suppliers to work together in resolving any customer query
Be proactive in solving the customers issues, maintaining high standards of service at all times
Inbound and outbound call passengers to ensure they are happy with the booking and if you can be of any assistance, allowing high levels of customer retention and service
Skill set required:
Essential
Loves providing excellent customer service and can evidence skills in this area
Be a great problem solver, and able to think on your feet and show initiative
A track record of responding to customer complaints and queries in a timely way
Able to demonstrate empathy and patience in developing customer relationships
Have an outgoing, confident personality
Must have great interpersonal skills and the ability to communicate both verbally and in writing to people at all levels.
Must enjoy working to deadlines with great attention to detail
Able to remain calm under pressure
Must be reliable and have a flexible approach to work
Must have a good standard of education to GCSE level, particularly in English and Maths.
Able to work extended hours on occasions when required
By applying for this role you give permission for Purely Recruitment to submit your personal information contained within your CV or any other relevant information provided in order for the prospective employer to review your application for the specific role applied for. Purely recruitment will not submit or use your personal information for any other purposes other than for searching for alternative employment.
Share this job
Purely Recruitment Solutions
Useful Links
Similar Jobs
- View Job
RISE (Rediscovering Independence through Support and Empowerment) Support Advisor
Swindon - View Job
RISE (Rediscovering Independence through Support and Empowerment) Support Advisor
Swindon - View Job
RISE (Rediscovering Independence through Support and Empowerment) Support Advisor
Swindon - View Job
Customer Sales Support Manager
Swindon - View Job
Customer Sales Support Manager
Swindon