Senior Sales Assistant - London Store

SCOPEEnsure top level customer serviceContibute to to the achievement of the store target, ensuring good sales levelMaintain outstanding store environment and visual merchandising standardsContribute to stock activities (deliveries, stock maintenance)Help to process the e-commerce marketplace orders following the instructions of the Store ManagerUpdated with product informationFollow company policies and procedures (grooming and uniform guidelines)TASKSWelcoming customersCustomer service focus (data collection, recalling and after-sales activities making use of devices provided by the company)Be always updated about new shipmentsCreate a direct customer portfolioTake care of business relationship with the customerHandle complaints with Senior ManagerMake best use of the devices provided by the company to accomplish sales goalsSKILLSIT skills (excel/word)Solid comunication and interpersonal skillsResults orientedAbility to adapt to the work environmentAbility to use Crm (Customer relationship management)Deep knowledge in product and inventoryAbility to adapt and prioritize across multiple tasks and unexpected situations