CCTV and Telecare Operator

Job Title: CCTV and Telecare Operator Location: Medway Reports to: Control Centre Team Leader Contract Type: Temp to Permanent Salary: £24,764.70 per annum Schedule: Rotating shifts covering 24/7 - 365 days Key Responsibilities: Assistive Technology Monitoring: * Monitor and respond to assistive technology calls, ensuring all interactions are accurately logged. * Offer reassurance to vulnerable individuals (e.g., elderly, disabled) and coordinate necessary assistance from emergency services or family members. * Conduct routine equipment tests and report any technical issues to the appropriate manager promptly. CCTV Monitoring: * Actively monitor public and commercial CCTV systems, identifying suspicious activity or potential security threats. * Take manual control of cameras as required, document incidents, and escalate issues to the relevant authorities. * Respond to inquiries from authorised personnel while adhering to Home Office guidelines and Code of Practice. Emergency Call Handling: * Manage emergency calls from Council Out of Hours services, following established protocols and documenting actions taken. * Coordinate emergency responses in collaboration with external agencies. * Undertake additional responsibilities as directed by the Control Centre Team Leader or Customer Delivery Manager. Essential Criteria: * Strong interest in assistive technology for independent living. * Genuine passion for helping vulnerable individuals, including those with disabilities, health issues, or the elderly. * Ability to work under pressure and manage multiple tasks or interruptions simultaneously. * Excellent communication skills to handle sensitive situations and convey complex information effectively. * Ability to work autonomously and make decisions based on established protocols without immediate supervision. Experience and Qualifications: Essential: * General education, including GCSEs in English and Maths (or equivalent). * Strong analytical skills to interpret complex data and develop effective solutions. * Good coordination and dexterity in managing CCTV systems and computer-based tasks. * Must pass Non-Police Police Vetting Level 1 and an enhanced DBS check. Desirable: * SIA license for CCTV operations. * Experience in monitoring CCTV systems, with an understanding of data protection and public space surveillance regulations. * Background in caring roles, such as needs assessments or care planning. Skills: * Proficient in ICT and assistive technologies. * Excellent time management and the ability to meet strict deadlines. * Strong problem-solving skills, particularly in high-pressure situations. * Proven ability to collaborate with internal teams and external agencies, including emergency services and local councils. Work Environment: * Schedule: Rotating shifts providing 24/7 coverage, including weekends and holidays. * Physical Requirements: Ability to sit for extended periods in a control room setting and focus on multiple screens. Compensation and Benefits: * Salary: £24,764.70 per annum. * Benefits: Death in Service Benefit, 24-hour GP access, Health assessments for night shifts, Counselling services, Free parking, Complimentary tea/coffee, Access to Mental Health First Aiders, Birthday day off, Christmas concessionary day