Senior Insights Analyst - SQL

Hybrid, 1 day per week in the office Our client, a fast-growing, multi-award-winning insurance group, is a leader in the travel insurance industry, with a strong reputation across the Europe and East Asia Their commitment to customer care has earned them top recognitions, including being named among the best insurance companies to work for in the UK. As a Senior Customer Insight Analyst, you will play a crucial role in designing, implementing, and managing customer insight projects that drive satisfaction and retention. As part of the role, you would develop and manage detailed customer journey maps for all brands, markets, and channels by also using data and customer feedback to conduct qualitative and quantitative analysis. Expertise in managing end-to-end customer journeys on web platforms. Proven experience in customer insight projects. Strong analytical skills with proficiency in data visualization platforms. Strong project management skills in a fast-paced environment. Competitive salary within a growing and respected industry leader. Opportunity to work on high-impact projects that directly affect customer satisfaction. Flexible working hours with the option for remote work. Professional development opportunities within a rapidly expanding company. No person is subjected to any less favourable treatment on any discriminatory grounds on the basis of age, disability, gender reassignment, marital or civil partner status, pregnancy and maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation.