Senior Product Analyst

Bringing that feel-good energy.

We're the newest face amongst the E.ON group of companies. E.ON Next is all about creating a sustainable future, now. We're moving our energy in the right direction, one little big step at a time. Join us in our mission to bring feel-good energy.

We’re also here to make this whole energy thing way easier for our customers. Like, really easy. That means providing exceptional service and using state-of-the-art tech to do it.

At E.ON Next, we are on a mission to redefine the energy landscape. As a significant player in the UK energy market, we are driving change towards more sustainable and innovative energy solutions. We are in search of energetic, creative, and talented individuals to join our dynamic start-up environment.

As a Product Analyst at E.ON Next, you will be instrumental in understanding, supporting and progressing a diverse set of products that cater to our expanding customer base and Energy Specialists. Your role will involve working closely with our business, internal and external development teams, harnessing your skills to better define complex problems, understand industry trends and apply best practice to help our products measure against & smash their goals.

The Product area you’ll be supporting is Contact. In Contact, we own the tech that makes it super easy for customers to get in touch with E.ON Next; such as our telephony, email and social media platforms, as well as the tech and tools we provide our Energy Specialists to handle customer contact in the most seamless way possible. We also ensure we provide all of our colleagues with the most effective methods for communicating with one another, and with our customers.

Here's a taste of what you'll be doing

• Collaborate with various stakeholders (Product Leads, Managers, Engineers etc) to refine and deliver the contact team product pipeline.
• Quickly gain expertise in specific focus areas and manage the impact of incidents and bug fixes.
• Own and prioritise elements of the Contact teams product backlog, translating problems into clear features.
• Validate and test new tech with business teams, understanding its value to support prioritisation.
• Build a strong stakeholder network and explore offline solutions to design alternative mitigations.
• All our Product Analysts create value and provide valuable insight to better our products. However, our Senior Product Analysts do come with more experience, so we expect more of them. This includes: Guiding on more complex and business-critical product initiatives, establishing and running a guild on a relevant topic of your choosing, promoting knowledge sharing and best practices and seeking insights and learnings from both internal and external sources, bringing this back in to the team and our products to ensure we continue to innovate.

Are we the perfect match?

• Significant tech and energy experience
• A degree in a relevant field or equivalent experience
• Excellent understanding of technology trends
• Significant experience working with complex delivery pipelines 
• To be adaptable and comfortable working with ambiguity 

It would be great if you had

• A desire to learn and be comfortable with feedback 
• Excellent relationship building and stakeholder management capabilities
• To be able to navigate complex datasets, perform detailed analysis & define problem solutions
• Excellent communication, translation & presentation skills with an ability to collaborate at a senior level
• Experience of working with or within a Contact Centre 
• To be willing to travel between our E.ON Next Hubs as required

Here's what else you need to know

• Role may close earlier due to high applications
• We’ll have regular team socials and lively team chats
• Competitive salary
• Location – Nottingham (Trinity House, 2 Burton St, Nottingham NG1 4BX ) or Leicester (Granite House, Watermead Business Park, Syston, LE7 1PF) with travel to our other sites when required.
• Working environment: Flexible hybrid working – a blend of in the office and home working.
• Work life balance – we work Monday-Friday 9AM-5PM to service our customers and make sure they have an unforgettable experience.
• 26 days holiday plus bank holidays each year – this includes a guaranteed day off for your birthday if you want it.
• Generous pension scheme (you contribute 5%, we contribute 6%, increasing to 10% after 2 years)
• Excellent parental leave allowance.
• The chance to choose from our award-winning Flexible Benefits package which includes the option to buy up to 10 days holiday a year.
• We’ve exciting opportunities for everyone to develop their talent at E.ON. Our open access, inclusive talent networks provide networking, learning and development for all, building your skills, qualifications, and capabilities throughout your career.
• For all successful candidates.  Due to the nature of this role your employment will be subject to a basic DBS (Disclosure Barring Service) check being carried out by ourselves via a 3rd party service provider

We’ve exciting opportunities for everyone to develop their talent at E.ON. Our open access, inclusive talent networks provide networking, learning and development for all, building your skills, qualifications, and capabilities throughout your career.

For all successful candidates.  Due to the nature of this role your employment will be subject to a basic DBS (Disclosure Barring Service) check being carried out by ourselves via a 3rd party service provider

We’re committed to equal opportunities and actively promote a diverse and inclusive working environment, and fairness for everyone.

We realise the best people bring their energy at different times, so we’re happy to talk flexible working. We offer a range of flexible working options, including full time, part time, job share, remote working and variable start and finishing times.