Neighbourhood Manager

Ealing base, covering Hillingdon – hybrid working Your typical day could start with a welcome visit to new tenants who’ve just moved in, before you go to a Residents’ Association meeting to hear residents’ concerns around local issues on their estate. Then you might be showing some residents how they can access Peabody’s self-service options for managing their account, before heading across to meet a vulnerable resident who needs your help. Your typical day could start with a welcome visit to new tenants who’ve just moved in, before you go to a Residents’ Association meeting to hear residents’ concerns around local issues on their estate. Then you might be showing some residents how they can access Peabody’s self-service options for managing their account, before heading across to meet a vulnerable resident who needs your help. As a roaming Neighbourhood Manager, you’ll be the ‘face of Peabody’ and no one day is the same. You’ll be at the heart of your Peabody community, playing a crucial role supporting the practical needs and wellbeing of residents and ensuring community safety. With a particular focus on helping vulnerable residents and families, you’ll actively work with residents in the management of their home and neighbourhoods, developing and improving Peabody’s service to them and ensuring we take full account of residents’ needs. You’re a people person who likes to get things done. You’ll enjoy working collaboratively with other teams and you’re first rate at building meaningful relationships across the business to enable you to find creative solutions to issues. This is a hybrid role and you’ll be required to work in our communities and from our Ealing office as part of a duty service, once every fortnight. Your role covers all aspects of housing management – everything from estate, scheme and property inspections to identifying issues and capturing feedback to continuously improve our services and customer satisfaction. If you’re creative in your problem-solving, energised by supporting your customers and, like us, committed to helping people flourish, we want to hear from you. To be successful in this role, you’re: * committed to first class customer service * resilient with a positive, flexible, compassionate and can-do approach * organised with the ability to self-manage a diverse and varied caseload, prioritising work effectively * experienced within a customer facing role, preferably within housing management and ideally within the social housing sector * be prepared to undertake a level 3 qualification in Housing Management if not already held. Here are just a few of the benefits of working at Peabody: * 30 days’ annual holiday, plus bank holidays * two additional paid volunteering days each year * flexible benefits scheme, including family friendly benefits and access to a discount portal * 4 x salary life assurance * up to 10% pension contribution * the opportunity to broaden your skills and enhance your professional development This role will require a Basic DBS check. A full UK driving licence and access to a vehicle is preferred due to the location of this patch. PLEASE NOTE: As an employer, Peabody does not provide sponsorship as a licenced UK employer. Closing date: 20th October 2024