Customer Relations Adviser

Looking to work for us? Great choice as we love it here too! We are looking for a Customer Relations Adviser to deliver a first-class experience in our team. In this role you will be dealing with all things customer. You join our dynamic Customer Relations team and will be helping customers with their billing queries and taking ownership of the customer journey. What you'll do We are all about customer experience, so you will engage with customers via telephone, email, and letter, always delivering memorable customer service. As you live our values with our customers, we will invest in your development through regular 121s, coaching and skill building. You will be joining part of a wider retail and commercial organisation which will present you with lots of opportunities to grow and excel in your career. From interview to offer, we will keep you updated every step of the way. From day one you will receive a warm welcome to our team and join a unique and personalised onboarding programme. The role will be 22 hours per week, our offices are open between the hours of 8am-5.30pm, Monday to Friday. What you'll need Our values are Expert, Trusted, Engaging and Helpful, and as someone who can deliver fantastic customer service through building rapport via our communications, you will have a positive can do attitude, enthusiasm to learn new skills and the ability to exceed both your own and our customers' expectations. You willhave a strong customer focus and the ability to make every interaction memorable for our customers. You will also have excellent communication skills, both written and verbal, a willingness to adapt and respond to change and the ability to problem solve and use your initiative. You will need to be able to demonstrate resilience and reliability, while also working to department targets. You will enjoy being part of a team and working with others, but you will also be able to use your own initiative and assess information to confidently make and implement decisions. You will have the ability to think outside the box, put forward suggestions and constantly look for new ways you can develop yourself and the business. What you'll receive We offer a wealth of both financial and non-financial benefits, including: 25 days' holiday rising to 28 with length of service Up to 20% combined pension contribution Opportunity to buy or sell holiday Pay increments yearly rewarding your first 3 years of service Performance related bonus of up to 10% Optimise Health Plan supporting you with your healthcare costs £1000 'Refer a friend/family' scheme Life assurance of up to four times your salary Sustainable benefits including electric vehicle and cycle2work schemes A range of family friendly policies including enhanced maternity and paternity leave Paid community day Cashback and discounts from over 3,000 retailers Who we are water2business, the highest rated water company on Trustpilot, provides billing, account management and customer service to business customers across England and Scotland. Based in Nailsea, we serve over 85,000 customers and provide leading levels of service through our fantastic customer teams. We pride ourselves on the fact that both our customers and our people are at the heart of everything we do. We pride ourselves on being an inclusive and engaging place to work. Our annual People Promises are based directly on feedback from our team members. Our committees and working groups including Health and Wellbeing, Mental Health First Aiders, Meet4menopause, LGBTQ+ alliance, Carers Network and our Working Parents group are all populated by our own people. In this role you will benefit from our coaching and mentoring framework and numerous learning and development initiatives from our award-winning team. We take your career, happiness and general wellbeing seriously. We have signed the Armed Forces Covenant and are a Disability Confident committed employer please let us know if you need any additional support or help to assist you in your application. All our roles are subject to disclosure and barring screening (DBS) checks and successful candidates will be asked to disclose details of any unspent cautions or convictions. We recognise the contribution that people with criminal records can make, and any information given will be confidential and considered on an individual basis. All candidates are required to provide us with right to work in the UK documentation and, regretfully, we are not able to offer sponsorship at this time. We are popular and we may close our advert sooner than it says. We recommend you apply straight away so you don't miss the opportunity to join us! TPBN1_UKTJ