Soft Services Operations Manager

Location: West London Type: Full-time Salary: £65,000 + discretionary bonus and other benefits. We are a leading property management company overseeing a dynamic mixed-use asset in the heart of London. Our portfolio includes a vibrant blend of commercial, retail, and residential spaces, providing a unique environment for our tenants and visitors. We are committed to delivering exceptional service and creating thriving communities. We are seeking a proactive and experienced Operations Manager to oversee the day-to-day operations of our mixed-use asset. The ideal candidate will have a strong background in soft services, exceptional communication skills, and a proven ability to manage demanding tenants while ensuring the highest standards of service delivery. Key Responsibilities: * Tenant Management: Build and maintain strong relationships with tenants, addressing their needs and concerns promptly and professionally. * Operations Oversight: Oversee the operational aspects of the property, ensuring smooth functioning of all soft services including cleaning, maintenance, security, and landscaping. * Budget Management: Assist in developing and managing the operational budget, identifying cost-saving opportunities without compromising service quality. * Health & Safety Compliance: Ensure compliance with all health and safety regulations, conducting regular audits and implementing necessary improvements. Requirements: * Proven experience in operations management, preferably within a mixed-use commercial, retail, or high-value residential environment. * Candidate must be a natural problem solver and be able to think on their feet * Strong background in soft services management. * Excellent interpersonal and communication skills with a customer-focused mindset. * Ability to handle challenging situations with diplomacy and professionalism. * Strong organizational and multitasking abilities. * Knowledge of health and safety regulations and best practices. What We Offer: * Competitive salary and benefits package. * Opportunity to work in a dynamic and diverse environment. * Professional development and growth opportunities. * A supportive and collaborative team culture. * Internal opportunities on other portfolios in the future If you are a driven and detail-oriented operations professional looking to make a significant impact in a vibrant mixed-use setting, we want to hear from you! Hours are Mon-Fri 9-5.30 with 1 in 10 Duty management weekends where you will get time back in lieu