Health & Housing Coordinator
Tunbridge Wells (Pembury Hospital)
£28,000 per annum
18 Month FTC
35 hours per week
Role Summary
As an integral member of the discharge team at Tunbridge Wells Hospital you will provide an effective, timely and robust approach to patient discharge. You will find investigate and provide resolutions to issues preventing a patient from going home safely. You will at times be required to provide discharge support to associated cottage hospitals and step-down bed facilities. The role will also require you to undertake home visits as necessary.
Working with colleagues in the Integrated Discharge Team and in discussion with the patient, family and / or carers, provide appropriate support for the patient s timely discharge back into the community. Investigate any issues raised by the patient and help find the best way forward, offering options, undertaking any signposting or support and making onward referrals to professional agencies and organisations. Where necessary provide housing interventions and link with statutory and non-statutory services as appropriate including our Handyperson Enablement service.
Role Specific Responsibilities
Provide an efficient and effective model of coordinated care as part of the Integrated Discharge Team, supporting patients attending Accident and Emergency and those being discharged following a hospital stay.
Carry out home access visits to assess the home environment before patient discharge, ensuring necessary works are completed for a safe discharge.
Conduct a follow-up home visit, including a home environment assessment, to provide information, advice, and guidance enabling patients to identify barriers to independent living and explore solutions.
Offer relevant and up-to-date health promotion advice and information, including details about community equipment, simple aids for daily living, and assistive technologies.
Manage workload effectively to maximize the benefit of the service to the individual.
Assess an individual's ability and proactively work towards resolution through self-management.
Clearly explain the service's scope to a range of customers and other professionals.
Adhere to the Lone Working Policy when working as a lone practitioner, utilizing provided equipment.
Receive and relay information by verbal and written means, adhering to Town & Country Housings Code of Conduct and Data Protection policies when handling personal data.
Respect a customer's individuality, environment, dignity, and confidentiality.
Investigate and respond to customer enquiries and complaints, ensuring they are resolved effectively and efficiently.
Maintain accurate paper and electronic records to demonstrate compliance with service specifications, commissioner requirements, and key performance indicators, ensuring confidentiality.
Keep correspondence and comprehensible file notes on all customer interactions, ensuring they are factual, free from personal opinions, and clearly identified as confidential when appropriate.
Liaise with external bodies, attend meetings, and review customer case progress, representing Town & Country Housing effectively.
Implement effective safeguarding practices for vulnerable adults and children, liaising with colleagues and agencies regarding safeguarding concerns in line with local authority and Town & Country Housings policies.
Collaborate with other organizational directorates and colleagues as needed.
Education & Qualifications
Experience of providing support to the designated customer group in a professional or volunteering role.
Knowledge of a range of communication methods in relation to sensory, physical, and cognitive needs.
Understands the importance of a customer-centered service and the benefits of a flexible, outcome-focused, and personalized support service.
Knowledge of welfare benefits.
Knowledge and awareness of products, solutions, and information on related services provided by the statutory and voluntary sector, including but not limited to: Care provision services, Home Maintenance, Housing Choices, Safety within the home, Adaptations and equipment.
Understanding of confidentiality and general data protection.
Understand the need to collect data and the benefits for the service.
Key Skills & Competencies
Ability to work as part of a team and contribute towards common goals.
Well-organized with excellent time management skills, including the ability to manage workload demands, prioritize tasks, meet deadlines, and achieve goals.
Ability to carry out person-centered assessments of customers' perceived needs/difficulties.
Comprehensive IT skills, including proficiency in Microsoft Office and the ability to effectively utilize IT systems with attention to detail.
Behaviours
Able to communicate effectively with customers, team members, stakeholders, and partner organizations, both verbally and in writing, using easy-to-understand plain English.
Ability to listen to individuals' expressed preferences and choices with respect for their values.
Why Choose Us
- Contributory pension scheme 4% to 10% matched contributions
- Hybrid working
- Free onsite car parking
- Life assurance of 4x annual salary (Terms and Conditions apply)
- 30 days annual leave in addition to bank holidays
- Two volunteer days per year
- Employee assistance programme (24/7 telephone advice, information portal & face to face counselling sessions)
- Corporate eye care scheme providing free eye tests and free VDU glasses or contribution towards VDU glasses
- Extensive annual Staff Wellbeing programme
- Enhanced maternity, paternity, and shared parental leave provision
- Flexible annual benefits (for dental, healthcare, shopping vouchers, technology etc.)
- Annual flu vaccinations
- Access to an extensive range of corporate discounts on shopping, travel & days out
- Social events, including lunchtime walking, rounders, festive Fridays
- Travel loan
General
- Adhere to the equal opportunities policy and actively promote equality of opportunity.
- Recognize, respect, and promote the different roles and diversity of individuals within the business.
- Actively contribute towards key performance indicators and professional standards.
- Work in accordance with the General Data Protection Regulations (GDPR) and Data Protection Law, taking responsibility for the integrity of personal information processed. This includes identifying and investigating data anomalies and attending regular data protection training.
- Be responsible for your own health and safety and that of colleagues, in line with the Health and Safety at Work Act (1974) and relevant EC directives.
- Take responsibility for your own development and professionalism, staying up-to-date with new developments and continuously expanding your knowledge.
- Attend and participate in training, meetings, and staff events as required.
- Be an effective team member, presenting a positive impression of your section and the business.
- Understand that the job description is a guide and that other duties may be required as the role evolves, including working outside normal hours.
- Possess a full driving licence and have access to a car with relevant business insurance for travel to customers' homes and various sites.