Customer Service

p We develop and run villages with the wow factor that enhance the lives of our owners, their family and their friends. Through our two brands, Mayfield Villages and Audley Villages, we offer stylish apartments and houses complete with the best facilities from bistros and bars, to health clubs and swimming pools. And, of course, exceptional service throughout. What's more, through our dedicated care teams we provide owners as well as customers out in the local community with the support they need to remain independent. It's retirement, but not as the UK has known it. /p br br Below, you will find a complete breakdown of everything required of potential candidates, as well as how to apply Good luck. br p This is a sales role where you'll be selling not just a property, but also a type of retirement that can offer people a whole new lease of life. /p br p Key responsibilities: /p br ul li br /li li To overall manage the sales enquiries, reporting on volume and timelines of current enquiry status. br /li li To engage in purchasing customers and continue a professional relationship that is informative and helpful. br /li li To generate new appointments from an existing database via organised outbound calls. br /li li To provide information to new and interested customers from an off plan’ visual and provide in-property viewings. br /li li To support events for potential new customers that are being introduced and engaged into the brand. br /li li To support manage the sales environment including the sales office and sales suites to ensure they are presentable and fit for impromptu and scheduled customer interest. br /li li To manage sales enquiries via telephone, internet leads, walk-in’s and scheduled/impromptu appointments. br /li li To present the brand to all enquiries in an informed manner, providing information and following a next steps sales programme to optimise progressive interest. br /li /ul br p Required skills and experience /p br ul li br /li li Previous sales and face to face customer service experience is essential br /li li Excellent communication skills and telephone manner br /li li Proven experience of high customer service. br /li li Experience of being in a role that is results driven and measured. br /li li The ability to work accurately whilst under pressure in a target orientated environment br /li li Computer literate br /li li A team player with excellent organisational skills br /li li A good knowledge of the local area br /li li You must hold a full UK/EU driving licence and have access to your own transport br /li /ul br p Why you would like to work here /p br p Working with Audley is a long-term career prospect, because we develop our sites in phases, and resell apartments when they become available. We'll help you develop, too, with sales training throughout your career, including a management development programme. What’s more, there are wider opportunities throughout the Audley Group, including with our sister brand, Audley Villages. /p br ul li br /li li Incentive plans br /li li Commission Scheme br /li li Membership to our employee discount portal with access to discounts at all major retailers. br /li li Membership to our Healthcare cash plan scheme br /li li Pension Scheme br /li li 25 days holiday plus 8 Bank Holidays br /li li Saturday working on a rota basis br /li li Audley Academy full sales training provided br /li /ul br p Audley Group is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. See also DE&I policy/statement’ /p br p /p