IT Support Engineer - Nottingham

1st Line IT Support Engineer Location: Nottingham Salary: Up to £28,000 Depending on Experience Are you passionate about technology and providing excellent customer service? My client is on the search for a highly motivated 1st Line IT Engineer. In this role, you will be the first point of contact for their users, resolving technical issues and providing a high level of support to ensure smooth IT operations across the business. Key responsibilities: * Provide 1st line technical support to end-users via phone, email, and in-person. * Diagnose and troubleshoot hardware and software issues, including desktops, laptops, mobile devices, and printers. * Set up and configure new user accounts, devices, and software applications. * Assist with network connectivity problems and basic server issues. * Log, prioritise, and manage support tickets in the helpdesk system, escalating when necessary. * Provide guidance and training to users on IT-related topics. * Assist in maintaining IT records and ensuring up-to-date software licensing. Experience: * Previous experience in a 1st Line Support or Helpdesk role is preferred but not essential (full training provided). * Good understanding of Windows OS, Microsoft Office Suite, and basic networking principles. * Familiarity with Active Directory, Office 365, and basic server administration is a plus. * Excellent communication skills. * Strong problem-solving ability and attention to detail. * Ability to work independently and as part of a team in a fast-paced environment. This is such an exciting opportunity to kick start or progress your IT career, apply now