Money Matters Coach

Money Matters Coach Location: This role is a desk-based role with ability to visit customers and work out of community hubs and home working (Designated Office – Memorial House) Hours: 35 hours per week Salary: £30,294 - £33.660 per annum The role As a Money Matters Coach, you will support emh residents by providing money advice services; by identifying the appropriate means of support to increase financial independence and minimise financial hardship. Key responsibilities for the role include: To deliver emh's Money Matters financial advice, including assessing individuals finances, promoting, and signposting to support Providing appropriate advice and assistance to enable the customer to maximise their income including benefit entitlement and income and expenditure reviews Managing a caseload of residents with a range of complex welfare benefit issues Maintaining regular contact with customers during the lifespan of the case and completing cases in accordance with the procedure The ideal candidate will have: Experience of delivering welfare benefits advice to different client groups. Experience of working with customers in financial difficulties and supporting them Able to listen, question, show empathy and relate well to people from all backgrounds Able and willing to work in partnership with others, internally and externally A genuine passion for supporting people to maximise their financial capability Be flexible, embrace change and be open to new ways of working and ideas GCSE standard educated or equivalent professional experience Customer service is key in this role, and we would love to hear from you if you have: Excellent communication, influencing, negotiating, and decision-making skills Well organised and able to prioritise and juggle competing priorities, and deliver work to agreed deadlines and standards Enjoy problem solving and finding solutions to help others About us Emh is one of the largest providers of affordable homes and support services in the East Midlands. We pride ourselves in providing high quality homes and services that contribute to sustainable communities. Our vision is to be the best social housing and care business in the country, leading the market as service provider and employer. Our values Our values are important to us and we're looking for people who can help live our values of Integrity, Diversity, Openness, Accountability, Clarity and Excellence. Company Benefits Our generous package includes: Competitive salary Contributory pension scheme Health cash plan – BHSF 39 days' annual leave (including statutory days), increasing with length of service (pro-rata for part time) Flexible working A wide range of training and development opportunities (we are an Investors in People accredited organisation) For further information about the role, please see the attached Job Description and Person Specification. How to apply Please apply online with an up-to-date CV and a covering letter, detailing how you meet the requirements of the person specification. (Please note, this has to be on one word document and uploaded). Closing date for applications – Sunday 10th November at 23.59. TPBN1_UKTJ