Sr. Program Manager, AMXL Concessions, EU AMXL Ops Integration Quality

Our Program Managers are always thinking about the bigger picture. Every position at Amazon offers the opportunity for employees to influence business decisions and shape the future. As a Senior Program Manager, pioneering new ways of thinking, designing and delivering is your mission. Collaborating with a wide range of stakeholders across the business, you’ll continuously be scoping out new solutions. You’ll conduct your own research and analysis, always with an eye on the long-term vision of the business. This is your opportunity to have a big impact on some of the most exciting new ideas that are shaping the future of Amazon. Key job responsibilities - Create innovative solutions using data and research to address wider challenges in your organisation - Take a big-picture approach in your analysis of business operations, driving improvements across a range of teams and organisations - Work alongside senior leadership to establish and prioritise improvement programmes, seeing them through from start to finish - Enhance operational performance on every programme in partnership with your stakeholders A day in the life As Senior Program Manager, you’ll drive and manage the implementation of creative, data-driven change in Amazon, leading improvement projects and programs. You’ll use strategic thinking to define and implement an efficient project plan. Senior Program Managers have significant responsibilities, and you’ll deal with complex challenges with creativity, innovation, and leadership. With a responsibility extending beyond process improvements, you could also contribute to improving other areas of the business, like diversity, equity, and inclusion. About the team Amazon Extra Large (AMXL) looks after heavy items like furniture and large home appliances. Our team manages the entire service, from supply chain fulfilment to delivery and returns. What sets this service apart from others is the extra level of customer care. Not only do we deliver large items, but we unpack, assemble and install them, and take away old items where needed. With a focus on safety, productivity and innovation, we’re changing the way customers buy and receive large goods for the better. We have ambitious plans to expand our fulfilment centres and delivery stations across Europe. Our team is made up of people across operations, supply chain, business intelligence and program management, and everyone plays a crucial role in growing this part of the business. We have a culture of data-driven decision-making. Our ideal candidate thrives in a fast-paced environment, relishes working with data, enjoys the challenge of highly complex business contexts and, above all else, is a passionate about improving customer experience and contributing to cost reduction having huge positive impact on the business. BASIC QUALIFICATIONS - Experience in program or project management - Experience using data and metrics to determine and drive improvements - Experience owning program strategy, end to end delivery, and communicating results to senior leadership PREFERRED QUALIFICATIONS - Preferred qualifications are not required to apply for a position at Amazon. If you have all the basic qualifications above, we’d love to hear from you. - Advanced or master's degree - Lean, Six Sigma, Kaizen, Prince2 certifications, or any other project management certification - Relevant experience working in a supply chain, logistics, or operations environment - Experience in conceptualising and implementing operational or supply-chain management improvements Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ((url removed)) to know more about how we collect, use and transfer the personal data of our candidates. Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit (url removed)