We have a great opportunity for an IT Field Engineer based in Bristol to come and join us here at EMIS on a permanent basis.
This is a great time to join our organisation as we continue our journey of growth and transformation. Everyone here plays a crucial role in the delivery of technology solutions to the healthcare industry, and you will be no different.
Working as part of our Group Field Engineering team, you will report directly to one of our Service Delivery Manager’s and you will provide hardware and network installation services to our customers.
If you are eager to join an organisation where you have more than just a job, but an opportunity to add value and develop yourself further, then apply today!
What you’ll do
As one of our IT Field Engineers, you will be responsible for the installation and commissioning of new systems, upgrade of existing systems to latest software and/or hardware as required, as well as ongoing break-fix and BAU support.
As the role is customer facing, it is imperative that providing great customer service is highly important to you. Although a field-based role, you will collaborate with your wider team to ensure we are delivering what is required for our end customers.
Other roles and responsibilities:
- Provide thorough and timely reports, clearly identifying any problems and the steps taken to overcome them.
- Escalate any critical technical issues in a timely manner to your peers, manager, or our support team for speedy resolution.
- Keep customers fully informed on the progress of work whilst on-site, providing regular updates.
- Adhere to policy and procedures required as part of your role.
Who you’ll be
If you are a customer focused individual who is technically savvy, then this could just be the role for you.
The ability to collaborate effectively with your peers, as well as be self-motivated to work independently is key. You will be eager to self-develop and continue on a path of learning, enhancing your technical knowledge to ensure we deliver the best service possible to our customers.
Technical skills required include:
- Knowledge of current Windows Operating Systems, including installation and troubleshooting.
- Experience of Microsoft Servers, and knowledge of virtualization technologies (e.g. Hyper-V) would be ideal.
- TCP/IP and Windows Networking skills.
- Previous experience in a field based or desktop/IT support role.
- Quality driven with excellent attention to detail.
- Naturally we expect you have a full clean driving license.
Apply today to find out more about what #LifeatEMIS is really like, and what a great place it is to be!
Please note that a company car is included in this role.
Our Vision and Your Impact
Our vision is to be the leading provider of innovative healthcare technology that improves people’s lives. Are you interested in becoming part of that vision?
Working with our customers, we are leading the way in the delivery of patient centred, connected, digitally enabled health and care services. Our customers and partners are using our solutions in all health and care settings, from GP surgeries and community care to high street pharmacies, hospitals, clinics, not for profit organisations and specialist services. Ranked in the top five Healthtech organisations in the UK, we are committed to developing the next generation of healthcare technology that will truly make a difference.
Equality, Diversity, and Inclusion
At EMIS, we are committed to providing an inclusive, equitable culture where people feel able to bring their whole selves to work and to reach their full potential. This is a foundation stone of EMIS, anchoring the employee cycle from recruitment through to ongoing personal development and genuine, continuous two-way employee engagement, supported by our company values which determine everything we do.
EMIS is an equal opportunities employer, and we welcome applications from all suitably qualified candidates regardless of race, colour, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, age, disability, protected veteran status, or other characteristics protected by applicable law. We will always work to accommodate individual needs during your application journey. If you require any adjustments, please advise the talent team.