At Hartley Botanic, we offer beautiful, elegant and practical Greenhouses and Glasshouses with a worldwide reputation for perfect design, enduring strength, unparalleled quality and everlasting performance.
Providing beautiful ranges of Greenhouses and Glasshouses for the everyday gardener, to the largest bespoke designs across our Victorian, Modern and Heritage ranges, Hartley Botanic works hard to cater to the needs of every individual customer and gardener and every individual garden.
Each one of our products is individually designed to the specification of the customer, whether for professional or private need. We pride ourselves on the quality of our workmanship, and work closely with our customers to ensure they get exactly what they need.
Role Brief
We are looking for a competent, friendly Customer Service Advisor to join the Customer Service Team at our office in Greenfield, Oldham.
Working with the UK's leading glasshouse manufacturer promoting Hartley Botanic luxury brand.
You will be able to successfully manage and resolve queries efficiently whilst building sustainable relationships and trust with customers through open and interactive communication. You will have the ability to work accurately under pressure, within strict deadlines while being customer focused with an excellent telephone manner
This is a key role within our business, reporting directly to the Customer Services Supervisor and you will be a brand ambassador offering excellent customer service through the customer journey.
Main duties and responsibilities
You will deliver performance through your style and approach. Responsibilities include, but not limited to: -
Customer Service – Offer High Luxury brand customer service and build good working relationships to gain the customers confidence and trust.
Building critical relationship with Customers. This is a crucial part of our brand partnership.
Problem Solver – Be proactive with the confidence in problem solving. Ability to escalate where required.
Team Player – Must be able to well as part of a team.
High Attention to detail –Administration of our Production Schedules, must be able to record data effectively and accurately, and having excellent written communication with customers.
Database – Ability to accurately input and maintain the database
Phone system - system database maintenance.
Role Requirements:
Previous experience within Customer Service is essential, experience within similar luxury, customer facing manufacturing and/or retail environment is an advantage. This role is an ideal opportunity for an organised, experience Customer Service Advisor to join us at an exciting period of growth.
- Experience of working within a luxury brand company
- Excellent organisational skills
- Excellent and effective communication skills
- Self-motivated and adaptable in your approach
- Tenacious people person and Team Player
- Ability to work to deadlines
- Confident in dealing with people at all levels, and the ability to build strong relationships.
- Problem Solver
- Flexible with the ability to meet business requirements
- You must be able to demonstrate success in a similar role
- Excellent Administration skills with a high attention to detail
- Good excel skills and full Microsoft suite skills