Service Desk Analyst

Job Title: Windows 11 FloorwalkerLocation: BirminghamJob Type: Temporary contractAbout the Role:We are seeking a knowledgeable and proactive Windows 11 Floorwalker to join our IT support team. The ideal candidate will provide on-the-floor assistance to users, ensuring a smooth transition and optimal use of Windows 11. This role is crucial for maintaining productivity and addressing any technical issues that arise during the migration process.Key Responsibilities:User Support: Provide immediate, on-the-spot assistance to users experiencing issues with Windows 11Troubleshooting: Diagnose and resolve hardware and software problems related to Windows 11Training: Offer guidance and training to users on new features and functionalities of Windows 11Documentation: Maintain accurate records of issues and solutions providedCollaboration: Work closely with the IT team to escalate and resolve complex issuesFeedback: Gather user feedback to identify common issues and areas for improvementRequirements:Experience: Proven experience in IT support, particularly with Windows operating systemsKnowledge: Strong understanding of Windows 11 features, settings, and troubleshooting techniquesCommunication: Excellent verbal and written communication skillsProblem-Solving: Strong analytical and problem-solving abilitiesCustomer Service: A customer-focused approach with the ability to handle multiple tasks and prioritiesCertifications: Relevant IT certifications (e.g., CompTIA A+, Microsoft Certified: Windows 11)Technical Skills: Familiarity with network configurations, software installations, and system updatesAdaptability: Ability to adapt to new technologies and processes quicklyHow to Apply:Interested candidates are invited to submit their CV