Guest Services Manager

Holiday Inn London Kensington High Street is one of Europes largest Holiday Inns, the hotel offers an ideal central London location, stylish modern accommodation and a world of culture and comfort for both leisure and business travelers. The hotel has 706 modern guest bedrooms 13 flexible meeting rooms, which can accommodate up to 300 delegates. Our Food & Beverage offering comprises of a spacious restaurant, Lounge Bar and Open Lobby café. Additionally, we offer a stunning private garden area plus a Health Club, Pool and Spa. We are currently recruiting for a Guest Service Manager to join our team. Reporting to the Front Office Manager you will be responsible for promoting and developing loyalty from hotel guests by positively reacting to their needs, promoting personalized service for all guests. Building positive relations and meet requirements of VIP guests, repeat guests and high value guests and pro-actively accommodate their special needs. To be present in the hotel public area and promote positive attitude promptly reacting to customer comments or complaints. To assist in Repeat Guest Scheme/loyalty programme for the hotel, with GRE and line manager. What we offer : Competitive salary. Meals on duty. Company funded healthcare plan. Access to GP helpline, Virtual Doctor, and Legal advice helpline. Referral scheme. Access to Perkbox. Uniform and dry cleaning. Employee discounts across IHG hotels. Career Progression to everybody who wants to grow and develop within the company or industry. The opportunity to be part of a fantastic team and working for a Brand defining Hotel. 28 Annual Holidays (included Bank Holiday). Pension Scheme. Key Requirements : You will be a positive, enthusiastic and resourceful individual with excellent verbal and written communication skills and a proven ability to plan, prioritize, multi task and self manage, without constant supervision. Flexibility, adaptability and attention to detail are also key requirements of the role. Previous hotel experience is desirable, along with a proactive approach, strong drive for results and a track record of achievement, along with the ability to network at all levels. You must be eligible to live and work in the UK to apply for this position and be in possession of a current work visa. In line with the requirements set by the Asylum and Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of the eligibility will be required from candidates as part of the recruitment process. TPBN1_UKCT