Contact Centre

Carbon60 is recruiting for a Contact Centre Agent for a well known UK based pensions company. Location: Ipswich Rate: £13.30 per hour Duration: 3-months initially This role will be fully on site. See full role responsibilities below: Working in a busy call centre, within a friendly and professional team. You will mainly be taking inbound calls relating to a variety of occupational pension schemes. You may be required to answer queries via email and be asked to provide support to the administration and customer service team. Performance Objectives: Excellence * Forward on escalated calls in the correct manner * Maintain and develop knowledge of pension schemes People * Provide support to the administration team * Support team members during busy periods * Work as part of an effective team Clients * Answer the phones and respond to members queries to set service standards * Provide an efficient, professional service to meet all client/member's needs. Communicate with members via email * Make outbound calls when required Financial * Hit individual (KPI of 50 calls per day) and team targets * Ensure timely completion of time sheets Minimum Criteria & Skills (including education & licenses) Essential * Pass at C or above for Maths and English Language at GCSE or equivalent * Able to work to a high level of accuracy * Able to work well under pressure and meet targets * Interpersonal skills to include good written and verbal communication * Computer literate * Excellent customer service skills and a positive, customer focused attitude Advantageous * Experience in either DB or DC pensions administration would be an advantage * Experience working within a contact centre would be an advantage IF THIS ROLE SOUNDS RIGHT FOR YOU APPLY NOW! Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy