Call Centre Agent - Out Of Hours

Customer Service Agent Scotland We have an exciting opportunity for a Customer Service Advisor to join the team in our Inverness office on a full time, permanent basis. This role is primarily for the out of hours services. Marston Holdings Limited is a parent company formed of eight brand entities that each specialise in key areas of our overarching business. In a nutshell, we are the UK's largest judicial services company and pioneers in clean air technology, offering services that support local and central government, utilities, and private sectors through the delivery of market leading integrated technology-enabled solutions from design and implementation to management and recovery. The group currently has revenue of £270m, employs nearly 5,000 staff and has a network of 1,000 self-employed enforcement agents. The business operates 21 services across several trading entities, primarily in the UK. About the role: As a Customer Service Advisor with Marston Holdings Ltd you will have a pivotal role in our contact centre, engaging with customers and helping them find a solution, whether that's processing payments, agreeing a payment plan, or helping them resolve a query. You will handle customer cases from different service channels starting with inbound and outbound calls and progressing through our pathways onto live chat, email, and letter correspondence. Support and coaching will be given throughout your career to help you move through our development pathways and reach your full potential. What we are looking for: Experience of handling and resolving difficult situations Effective communication and organisational skills Good understanding and use of Microsoft Office Applications Excellent phone manner Strong time management and organisational skills Comfortable working alone as well as part of a teamWhat's in it for you? Hours will generally be out of hours between 8pm - 8am 7 days a week (7.5 hour shifts on a rotation with rest days included when working weekends) Salary of £25,640.55 which includes a night shift premium Permanent home working Full time, 37.5 hours per week Enhanced Maternity and Paternity Package NB subject to eligibility criteria 25 days annual leave plus bank holidays Health Cash Plan Staff benefits designed to suit your lifestyle, from discounts on high street and online shopping to travel, socialising and wellbeing If this sounds like the job for you, please apply.... New starters will be subject to clearance through Disclosure Scotland and a Court Decree check. In addition, the post holder is expected to keep the Company updated if their personal circumstances change. We are an equal opportunity employer, which means we'll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we're committed to creating an inclusive environment for all employees