Customer Service Adviser

Hours: 8am - 5pm

Our client, a well known Automotive company would like a Customer Service Administrator to join their team in Cosham, Portsmouth.

The right candidate will have previous customer service experience - ideally in the Automotive sector however this is not essential.

You must have ;

• Good Communication skills both over the phone and face to face
• Be able to manage busy, high pressured situations
• Good IT skills
• Have strong administration experience

Key tasks will include;

• Loading new claims onto the bodyshop management system - ensuring all information is correct.
• Make initial contact with customer in a confident manner
• Effectively communicate the correct information to each of our repair centres so they can process the claim
• Be a helpful, friendly point of contact
• Manage queries and seek information from the repair centre as required
• Handle correspondence properly.
• We need an individual that is going to ensure all of our customers and clients receive the highest level of customer support and service.