Global company, hybrid remote working, in depth training, company trips to head office for training, permanent position
We are working with a large global company, who are looking for a Service Coordinator to join their team, who takes pride in providing excellent customer service and has a passion for working with the best. They provide 24/7 breakdown assistance and complete peace of mind.
We welcome applications from candidates with a background in HGV breakdowns and recovery, 24/7 Customer Service.
Responsibilities of the Service Coordinator;
- To receive customer calls relating to breakdown and recovery of vehicles and support the customer through the rectification process and a successful conclusion
- To communicate with repairing workshops on behalf of the customer and all parties involved to ensure the customer is mobile again within all reasonable timescales.
- To provide a guarantee of payment to the repairing workshop on behalf of the customer
- Continuously inform and keep all parties updated on the progress of each case
Hours of work are as follows;
11am-7pm Monday to Friday
The above shift will be subject to a successful training period which the hours will be 8am - 4pm Mon - Fri during this time
Requirements for the role of Service Coordinator;
- A level of equivalent ideally with a technical orientation
- Previous experience in a technical role from the heavy vehicle or equivalent industry (desirable)
- Quality oriented; showing responsibility and perseverance at work, a total commitment to offer the highest quality of work and ensure attention to detail
- Previous call centre experience is desirable
- Excellent communication skills with the ability to communicate at all levels
- High levels of accuracy and attention to detail
- Good IT knowledge and experience
- Geographical knowledge throughout UK (desirable)
Benefits of the Service Coordinator role
- Global company,
- Hybrid remote working,
- In depth training,
- Company trips to head office for training,
- Permanent position
If you are interested in this position or would like to have a private and confidential chat, please contact Maisie Cope at E3 Recruitment.