Retail Co-ordinator (The Shop)

Maybourne Retail Coordinator - Christmas Temp We are seeking an exceptional Retail Coordinator (Fixed Term contract - 3 months) to join the Maybourne Corporate Office Retail team. We are continuing to grow an elegant and aspirational lifestyle brand, creating a unique online and in-store experience that reflects the values and spirit of Maybourne. This is an exciting opportunity to join our team during the busy Christmas period, supporting our retail operations across both eCommerce and physical stores. Additionally, you will serve as the key contact between our gift shop and online customers. This is a fantastic opportunity to gain experience in a dynamic retail environment and contribute to a growing team during a key trading period. Main responsibilities of the Retail Coordinator role include but are not limited to: Manage and respond to customer inquiries via email, providing timely updates on orders, delivery issues, return requests, and general product inquiries. Utilise Shopify+ to manage and track customer orders, processing refunds, exchanges, and ensuring accurate order updates. Communicate new product launches and collections to hotels via presentation template, ensuring all products are accurately represented, and keep internal documents updated. Assist the retail team with ad hoc organisational and administrative tasks. Successful candidates for our Retail Coordinator opportunity will: Retail or eCommerce experience is preferred but not essential. Proficiency in Microsoft Office, with basic Excel skills preferred. We are building on the reputation of our heritage properties by realising a global vision to lead the future of luxury. From developing our digital capabilities and superior insights to enhancing our unmatched guest experience. The Maybourne experience You will find a supportive, fun and nurturing team where you can bring your ideas and creative & entrepreneurial thinking to your role. We have a range of development interventions at every level and for different functional specialisms to help you design the trajectory of your career. Financial Stability Excellent salary package. Health and Wellbeing Support Subsidised monthly Podiatrist and Masseuse treatments. Recognition and Career Development Instant colleague recognition and award programme with generous prizes. Internal transfer and promotion opportunities. In-house training and development team with a strong focus on career progression and personal growth. *In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK.